Closer I

Description

Responsible for the processing of incoming loan packages from a client base that includes Direct Borrowers, Manufactured Home Dealers, and Brokers. This includes, but is not necessarily limited to:

• Monitor all incoming loan doc request
• Ensure all necessary underwriting conditions have been cleared for doc prep
• Communicate with clients and escrow agents for any additional items needed for doc prep
• Verify home address is consistent on appraisal, title, and loan tracking system
• Timely and accurate data entry into loan tracking system
• Order flood and tax certs from 3rd party vendors
• Order new home appraisals
• The accurate and timely processing of contract orders and ordering & reviewing tax and flood certs.
• Confirm loan information, accurately type, order and review compliance and send package out for signatures.
• Gather, review and verify conditions, work with broker, dealer and/or borrower to get items needed to complete loan package. Works closely with underwriting until all conditions cleared.
• The accurate and timely processing of: A) List of needed conditions to fund to dealer, broker or borrower AND B) Completed loan packages to end lender
• Re-verifying loan information, confirming loan fits in end lender’s parameters and sending completed file to end lender
• Correcting files and accounting when loans are redirected.
• First point of contact for Dealers, brokers, borrowers, underwriters, insurance agents and lenders on files submitted.
• Keep track of condition and loan expirations.
• Some basic computer knowledge to save documents into the servicing system and on a shared drive on the computer
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures

Requirements

• Maintain client relationships and provide superior customer service.
• Must have strong work ethic
• Strong problem-solving skills
• Loan processing experience
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to multitask in a high stress environment
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• High school diploma or GED required

Salary : $19 - $21