Job Posting for Franchised Front Office Manager at Tribute Portfolio
Job Number 22208468 Job Category Rooms & Guest Services Operations Location The Leo Kent Hotel Tucson a Tribute Portfolio Hotel, 1 South Church Ave, Tucson, Arizona, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? Y Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Remington Lodging and Hospitality, LP. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
JOB SUMMARY
What you will be doing
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
JOB REQUIREMENTS
What we are looking for
High work ethic, self-initiative, independent judgment
May be required to work varying schedules to reflect the business needs of the property
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Hourly Wage Estimation for Franchised Front Office Manager in Tucson, AZ
$39.63 to $49.67
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