Technical Support Specialist

Why you’ll love it here! Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance.   POSITION SUMMARY: The Technical Support Specialist reports to the Technical Support Manager. Located in Bedford Park, IL. Full-Time Hybrid   This position involves troubleshooting hardware and software issues, offering solutions, and contributing to the overall success of our IT operations. If you have a proven track record in delivering exceptional technical support, along with strong communication and problem-solving skills, we encourage you to apply and be part of our dynamic and collaborative team.   ESSENTIAL FUNCTIONS & RESPONSIBILITIES: End-User Support: Provide timely and comprehensive technical support to end-users via phone, email, or in-person. Address and resolve hardware, software, and connectivity issues, ensuring user satisfaction. Troubleshooting: Diagnose and troubleshoot technical issues, escalating complex problems when necessary. Collaborate with team members to resolve issues efficiently. Documentation: Maintain accurate and up-to-date records of support requests, resolutions, and troubleshooting steps. Contribute to the improvement of knowledge base articles. Remote Assistance: Utilize remote assistance tools to troubleshoot and resolve technical issues for users in different locations. Hardware and Software Setup: Assist in the setup and configuration of hardware, software, and peripheral devices. Collaborate with team members to deploy and maintain IT equipment. Customer Service: Provide excellent customer service, ensuring a positive experience for end-users. Communicate technical information clearly and effectively. Training and Development: Engage in ongoing training to stay informed about new technologies and enhance technical skills. Seek opportunities for professional development within the technical support field.   COMPETENCIES: Strong understanding of computer hardware, software, and networking concepts. Proven problem-solving and troubleshooting skills. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Continuous learning mindset and adaptability to new technologies.   QUALIFICATIONS & EXPERIENCE: 1 – 2 years of relevant experience in technical support, or equivalent military or practical experience. Hold one or more relevant certifications such as CompTIA A , Microsoft Certified: Modern Desktop Administrator, or equivalent. Ability to successfully pass a background check post offer acceptance. #PMIndeed