What are the responsibilities and job description for the Renewals Specialist position at Trimble?
Summary
Are you the person in a group who rolls your sleeves up to solve problems in a way that makes the whole team more successful?
Could you craft a professional email to a customer that informs them of new information and also makes them feel valued?
Do you cultivate positive professional relationships with peers?
Want a career in the fast-paced software industry? Viewpoint is the leader in a large and growing market, Construction Software, and we are headquartered right here in Portland, OR.
A successful applicant will have strong communication skills, be adaptable and detail-oriented.
The Renewals Specialist is a growth-opportunity role, responsible for the optimization of the customer-contract renewal processes. Viewpoint’s Renewals Team contributes to maintaining satisfied and reference-able customers while achieving company revenue. The ability to build relationships with customers and internal partner is essential to be successful in this position.
Essential Duties & Responsibilities
Responsible for cultivating, influencing and securing account renewals and growing contract lengths for assigned region and/or account(s).
Identify customer requirements early on, uncover roadblocks and demonstrate strong communication skills with a broad range of clients.
Must be capable of gaining deep knowledge of Viewpoint’s portfolio of products and maintenance contracts.
Research, identify issues and prepare renewal opportunities.
Continually improve all processes and workflow.
Competencies
Self-motivated, with high energy and an engaging level of enthusiasm.
Strong interpersonal skills and ability to excel in a team-oriented atmosphere.
Strong written and verbal communication skills to effectively interact and communicate with all organizational levels.
Ability to handle multiple priorities with exceptional problem solving skills.
Demonstrates accuracy and thoroughness while monitoring own work to ensure quality.
Qualifications
Associate’s degree preferably majoring in Finance, Accounting, or Business, or comparable work experience.
Must have excellent written and verbal skills in order to communicate with customers including CEOs and CFOs, and internally across functional groups and levels.
High degree of proficiency with systems and the ability to utilize new systems quickly. Systems this role will use include: Salesforce, NetSuite, Gmail, and Outreach.