What are the responsibilities and job description for the Manager, Quality Program position at TriMet?
Come join the TriMet Engineering Construction & Planning Team! As the Manager, Quality Program you'll advance exciting projects throughout our region in this important and vital role. Quality is an important aspect to all of our projects and this department is growing and changing to meet the current portfolio of work and needs of the Division. Let's make quality change together!
The Quality Program Manager is responsible for the strategic direction, development, implementation, and management of the TriMet Engineering, Construction and Planning (ECP) Quality Program and initiatives. The position will lead the Quality Program team and partner closely with all ECP departments to support the implementation of the Quality program. Main responsibilities include the oversight of the development, implementation, and assurance of ECP best practices, procedures and manuals owned by the division; ensure internal TriMet and external contractor/consultant compliance with all applicable practices, policies and procedures, quality guidelines, specifications and established program requirements through records assessments and audits; and recommend and facilitate training program(s) to inform staff of requirements in pursuit of continuous improvement.
Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work. Perform related duties as required.
Serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers’ experiences and of TriMet’s product and service offerings.1. Manage the Quality Assurance (QA) Program activities for Engineering, Construction & Planning according to the Division QA Program Manual and Federal Transit Administration (FTA) QMS guidelines. Coordinate quality oversight activities involving the FTA. Represent TriMet and participate in internal and external meetings regarding quality management.
2. Manage assigned team members in the QA department including coordinating work activities, reviewing work for completeness, timeliness, and accuracy; ensure and establish workload balancing and quality review priorities; hire, manage performance, coach, mentor and train staff. Manage, coordinate, and monitor quality efforts of on-call consultants, as needed.
3. Review, monitor, update, and train to the Division's design, construction, project and program management, inspectors, and other various manuals to align with best practices and ensure clarity of information. Ensure lessons learned exercises are performed at the completion of projects and input is logged, resolved, and changes made to update processes and controls.
4. Plan, perform and/or oversee audits of internal and external quality activities to ensure compliance with contract, programmatic, and regulatory requirements. Establish audit criteria and samples. Prepare technical and progress reports and/or special studies. Ensure that audit records and documentation are accurate, properly maintained and closed out, and distributed according to requirements.
5. Review the development of contract quality requirements, contractor and consultant quality plans for conformance to the TriMet quality program requirements, contract technical specifications and industry practice. Make recommendations to achieve program compliance and for revisions and updates as needed.
6. Verify and monitor the documentation of non-compliance issues. Ensure that systemic inadequacies are remediated. Track all contractor/consultant follow-up activity until issues are fully resolved and closed.A Bachelor's Degree is required.
A Bachelor's Degree in Engineering, Engineering/Management, Construction or Quality Assurance is required.
A minimum of six (6) years total credited experience.*
Four (4) years of experience in quality activities on design and construction contracts are required.
Four (4) years of experience in the implementation of management and construction of QA/QC programs are required.
Two (2) years of experience in rail transit construction and/or Federal contracting are preferred.
Two (2) years of lead or project management or staff management are required.
Possession of one or more of the following certifications is preferred: Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), Certified Manager of Quality/Organization Excellent (CMQ), or other Quality certificate from the American Society for Quality (ASQ).
*The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the "credited experience".Type of Position / Grade / FLSA
Grade 19, Exempt, Non-Union, Full-Time
Salary Range
Minimum: $120,961.00
Maximum: $181,443.00
Salary offers will be determined by a candidate’s education, training and relevant experience. Any final offer of employment will fall within the range stated above. For transparency, we choose to list the full available grade range, however, TriMet’s salary administration process will ultimately determine the final salary offered.
Selection Process
Candidates will be selected based at a minimum on the result of:
1. Application Review (please include: Cover Letter and Resume)
2. Panel Interviews
3. Reference Check
Supplemental Information
Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.
Internal applicants: Information in your personnel file will not be used in lieu of information requested on your application. Incomplete applications will not be considered. A work record review process is conducted for each TriMet union employee when they apply for an internal position (including non-union positions) at TriMet. The work record review covers one full year of work history and two years of preventable accident history, beginning with the closing date on the job announcement, and reviews time loss, oversleeps, supervisor observation reports (rule violations), and disciplinary actions.
If you are a qualified veteran and would like to apply for veterans' preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.
If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays' notice prior to the need for accommodation.
TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.
ADA Statement
As applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation. Essential functions may include required job functions performed infrequently as well as production standards related to the quality and quantity of work.
If a person with a disability could meet job qualifications with a reasonable accommodation, TriMet will work with the employee to accommodate the need. If TriMet's accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee's preferred accommodation.
The Quality Program Manager is responsible for the strategic direction, development, implementation, and management of the TriMet Engineering, Construction and Planning (ECP) Quality Program and initiatives. The position will lead the Quality Program team and partner closely with all ECP departments to support the implementation of the Quality program. Main responsibilities include the oversight of the development, implementation, and assurance of ECP best practices, procedures and manuals owned by the division; ensure internal TriMet and external contractor/consultant compliance with all applicable practices, policies and procedures, quality guidelines, specifications and established program requirements through records assessments and audits; and recommend and facilitate training program(s) to inform staff of requirements in pursuit of continuous improvement.
Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work. Perform related duties as required.
Serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers’ experiences and of TriMet’s product and service offerings.1. Manage the Quality Assurance (QA) Program activities for Engineering, Construction & Planning according to the Division QA Program Manual and Federal Transit Administration (FTA) QMS guidelines. Coordinate quality oversight activities involving the FTA. Represent TriMet and participate in internal and external meetings regarding quality management.
2. Manage assigned team members in the QA department including coordinating work activities, reviewing work for completeness, timeliness, and accuracy; ensure and establish workload balancing and quality review priorities; hire, manage performance, coach, mentor and train staff. Manage, coordinate, and monitor quality efforts of on-call consultants, as needed.
3. Review, monitor, update, and train to the Division's design, construction, project and program management, inspectors, and other various manuals to align with best practices and ensure clarity of information. Ensure lessons learned exercises are performed at the completion of projects and input is logged, resolved, and changes made to update processes and controls.
4. Plan, perform and/or oversee audits of internal and external quality activities to ensure compliance with contract, programmatic, and regulatory requirements. Establish audit criteria and samples. Prepare technical and progress reports and/or special studies. Ensure that audit records and documentation are accurate, properly maintained and closed out, and distributed according to requirements.
5. Review the development of contract quality requirements, contractor and consultant quality plans for conformance to the TriMet quality program requirements, contract technical specifications and industry practice. Make recommendations to achieve program compliance and for revisions and updates as needed.
6. Verify and monitor the documentation of non-compliance issues. Ensure that systemic inadequacies are remediated. Track all contractor/consultant follow-up activity until issues are fully resolved and closed.A Bachelor's Degree is required.
A Bachelor's Degree in Engineering, Engineering/Management, Construction or Quality Assurance is required.
A minimum of six (6) years total credited experience.*
Four (4) years of experience in quality activities on design and construction contracts are required.
Four (4) years of experience in the implementation of management and construction of QA/QC programs are required.
Two (2) years of experience in rail transit construction and/or Federal contracting are preferred.
Two (2) years of lead or project management or staff management are required.
Possession of one or more of the following certifications is preferred: Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), Certified Manager of Quality/Organization Excellent (CMQ), or other Quality certificate from the American Society for Quality (ASQ).
*The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the "credited experience".Type of Position / Grade / FLSA
Grade 19, Exempt, Non-Union, Full-Time
Salary Range
Minimum: $120,961.00
Maximum: $181,443.00
Salary offers will be determined by a candidate’s education, training and relevant experience. Any final offer of employment will fall within the range stated above. For transparency, we choose to list the full available grade range, however, TriMet’s salary administration process will ultimately determine the final salary offered.
Selection Process
Candidates will be selected based at a minimum on the result of:
1. Application Review (please include: Cover Letter and Resume)
2. Panel Interviews
3. Reference Check
Supplemental Information
Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.
Internal applicants: Information in your personnel file will not be used in lieu of information requested on your application. Incomplete applications will not be considered. A work record review process is conducted for each TriMet union employee when they apply for an internal position (including non-union positions) at TriMet. The work record review covers one full year of work history and two years of preventable accident history, beginning with the closing date on the job announcement, and reviews time loss, oversleeps, supervisor observation reports (rule violations), and disciplinary actions.
If you are a qualified veteran and would like to apply for veterans' preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.
If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays' notice prior to the need for accommodation.
TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.
ADA Statement
As applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation. Essential functions may include required job functions performed infrequently as well as production standards related to the quality and quantity of work.
If a person with a disability could meet job qualifications with a reasonable accommodation, TriMet will work with the employee to accommodate the need. If TriMet's accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee's preferred accommodation.
Salary : $120,961 - $181,443
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