Phone Triage Nurse

Triage Nurse | Tulsa, OK 

$16-$18/HR, DOE

Overview: We are seeking a competent Triage Nurse with proficiency in phone triage, coupled with 1-2 years of experience in a medical office environment. The ideal candidate should possess basic knowledge of medications and be capable of effective communication with physicians. This role primarily involves assessing patient needs over the phone, providing medical advice, and coordinating care under the guidance of healthcare providers.

Key Responsibilities:

1. Conduct thorough phone assessments to evaluate patient symptoms and determine appropriate care pathways.
2. Provide accurate medical advice to patients based on established protocols and escalate urgent cases to physicians when necessary.
3. Collaborate closely with healthcare professionals to ensure seamless coordination of patient care.
4. Document patient interactions and interventions accurately in electronic health records (EHR) system.
5. Possess basic understanding of medications to aid in patient education and adherence support.
6. Communicate effectively with physicians to relay patient information, seek guidance, and facilitate decision-making.
7. Prioritize patient needs based on severity of symptoms and available resources.
8. Assist with administrative tasks such as appointment scheduling, medication refills, and medical record management.
9. Maintain patient confidentiality and adhere to all HIPAA regulations.
10. Participate in training sessions to enhance skills and stay updated on medical protocols.

Qualifications:

1. Medical Assistant Registration or Certification Preferred. 
2. Minimum of 1-2 years of experience in a medical office setting.
3. Proficiency in phone triage techniques and telemedicine.
4. Basic knowledge of medications and ability to educate patients.
5. Strong communication skills, with the capability to interact effectively with physicians and patients.
6. Familiarity with electronic health records (EHR) systems.
7. Ability to multitask and prioritize in a fast-paced environment.

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HS Diploma or Equivalent

Minimum of 1-2 years of experience in a medical office setting.

* Interview patients to obtain medical information and measure their vital signs, weight, and height.

* Explain treatment procedures, medications, diets, or physicians' instructions to patients.