Intake Coordinator - Insurance Authorization

Trinity Health At Home provides compassionate, exceptional care where people are most comfortable: at home. We are the area's most comprehensive home care provider with trusted quality of care. With new strategy, vision and technology, we are growing and shaping the future of healthcare!

We have a pioneering care model with Home Care Connect, our integrated virtual care program that helps patients avoid preventable ER visits and hospitalizations. It enhances our clinical excellence with advanced, easy-to-use remote monitoring technology and 24/7 access to our Virtual Care Center RNs.

Intake Coordinator Position Summary

The Customer Care Center (C3) Intake Coordinator is responsible for communicating, coordinating, and documenting care for the transition of patients to home-based services. This role is also responsible for identifying / determining appropriateness of care, gathering medical, gathering / verifying insurance and financial data, documenting in the EMR, and communicating with patients and families as well as working with Care Management, physicians and referral sources. The C3 Intake Coordinator is often the first point of contact for referral sources and people referred for Home Based Services. This role requires a high-level skill set for screening and referral triage, customer service, critical thinking, and the ability to navigate multiple applications and computer systems.

Your opportunity

• Provide one-to-one care with your patients in their homes
• Enjoy a truly patient-centered focus
• Excel with supportive, motivated colleagues in an inspiring environment
• Flexibility
• Competitive salary
• Career paths and professional development
• Learn the industry's best, easy-to-use, advanced technology

Other benefits

• Day-1 Health, dental and vision insurance
• DailyPay
• Short and long-term disability
• 403b
• Generous paid time off
• Mileage reimbursement
• Comprehensive orientation
• Pay range: min $16.10 mid $23.90 and max $28.68

Minimum Qualifications

• High School diploma required, Associates Degree preferred
• 2-3 years of home care, hospice, discharging, case management experience
• Insurance authorization experience
• Referral processing experience
• Working knowledge of governmental reimbursement criteria, knowledge of third party/managed care contracts related to Trinity Health At Homes services preferred
• Microsoft computer skill set required, experience with Trinity Health At Home software platforms and applications preferred
• Working knowledge of standard office equipment and remote technology required

Apply now!

• Work shift 12:30PM - 9:00PM
• Will work a weekend rotation
• Will work a holiday rotation
• The above hours may flex with business needs

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• insurance authorization: 1 year (Required)
• home care, hospice, discharging or case management: 2 years (Required)

Work Location: Hybrid remote in Farmington, MI 48331

Salary : $16