Scheduling Coordinator

Full time Day Shift

The Outpatient Infusion Visit Coordinator is responsible for the coordination of all chemotherapy and non-chemotherapy visits within the Cancer Center. This includes the accurate and timely scheduling of various types of therapies according to established protocols while considering the resources available (e.g., clinical team, pharmaceutical supply, infusion chair space, etc). They will work with patients, providers, and the clinical team to ensure complete follow-through from the initial visit-to-final treatment.

• Research individualized therapy plans (chemotherapy, immunotherapy, etc) ensuring patients are scheduled according to established protocol and clinical best practices.

• Can effectively coordinate the scheduling of a complex patient population within the constraints of clinical team availability, adequate pharmaceutical drug supply and/or blood products, and therapy chair space.

• Actively engages with the onsite Lead Infusion Nurse Coordinator throughout the day and ongoing, to ensure adequate support of the infusion clinic (e.g., communicating that a new CADD pump treatment is beginning, or ensuring a cancellation is adequately managed)

• Read and interpret physician office notes to ensure ongoing coordination of extended treatment plans requiring multiple visits over the course of several weeks or months.

• Coordination of special procedures with our oncology providers including bone marrow biopsies.

• Ensures coordination of visits adhere to Cancer Research study protocols, where applicable

• Coordinates patient schedules in collaboration with external departments including radiation oncology, urology, neurology, radiology, etc. Coordinates products from local Blood Bank for blood/platelet transfusions.

• Can effectively prioritize stat/urgent requests to ensure escalation occurs in timely manner during critical patient situation (e.g., hydration, blood transfusions, and urgent chemotherapies).

• Understands protocol and can effectively educate a patient on their required lab work prior to each relevant therapy visit.

• Responsible for creating a hospital account (HAR), assigning referrals from work queue to appointments.

• Responds to In-basket communications, secure chats, Teams messages, emails, and physician orders (Intent-to-Treat) in EPIC in a timely manner.

• Uses proper medical terminology to translate clinical information to schedule patients appropriately for treatment.Triages all incoming calls, assesses callers' needs, directs to appropriate department. Practices excellent phone technique. Obtains and communicates messages in an accurate and timely manner. Must be able to consider the patients entire care plan coordinating around other office visits, procedures, and/or tests. Cancels/reschedules appointments according to physician and infusion center guidelines. Communicates to patients/family members regarding infusion appointments. Serves as a liaison between patient and medical staff. Upon completion of chemotherapy, ensure the patient is scheduled for monthly port maintenance. Maintains communication with the Nurse Coordinator at each location daily. Helps refer patients if there is a need for financial counseling, social work, dietician, and Chaplin services as needed. Can schedule and cover for multiple Outpatient Infusion Center locations including Chelsea, Canton, Brighton, Ann Arbor and Livonia. Verifies with the Financial Navigators on insurance approval prior to scheduling. Schedules according to ITT guidelines regarding location, regimen, and when the required treatment is to start by. Performs other duties as assigned by supervisor/designate. Acts independently as well as a team to ensure that all patients get scheduled in a timely manner. Informs patients/visitors of hospital policies.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.