What are the responsibilities and job description for the Technology Support Engineer position at Trinity School?
Trinity School, a co-educational, K-12 institution located on the Upper West Side of Manhattan, seeks a Technology Support Engineer, beginning July 1, 2022.
The Technology Support Engineer is a member of the Technology Department and reports to the Director of Technology. The position is primarily responsible for supporting the technology needs of the faculty, staff, and administration related to the functioning of the school.
Responsibilities:
- Level 1/2 Help Desk Support, including routine faculty technology support
- Respond to and resolve help desk requests in person, by telephone, or email
- Effectively prioritize service requests and projects to minimize end-user work interruption
- Install, configure, and maintain software, hardware, peripherals, interactive whiteboards, phone, A/V, and other multimedia equipment
- Troubleshoot and resolve hardware, software, printing, network, phone, and A/V problems
- Escalate support issues to appropriate tech department colleagues as needed
- Maintain timely and accurate help desk request records using ticketing system
- Make effective use of help desk request records to identify patterns, systemic problems, and end-user training
- needs to help improve service and support
- Perform preventative maintenance on computer systems and other equipment
- Arrange for equipment repair on computer systems and other equipment
- Maintain timely and accurate inventory records for all technology hardware, software, and A/V equipment using inventory management systems
- Keep Technology Department storage and work areas orderly and secure
- Other projects/tasks assigned by department supervisor
Qualifications:
Minimum 2 years in a mixed-platform environment including, but not limited, to: Microsoft Windows, Apple iOS, OSX and TV, hardware, software, peripherals, printers, interactive whiteboards (e.g. SMART), and projectors. Network support, Student Information Systems (Blackbaud, Senior Systems), Audio-Visual, and Telco experience a plus but not required.
In addition to technical proficiency, this role requires excellent written and oral communication skills, and the ability to manage multiple tasks and projects to completion and within deadlines. The ideal candidate will have the ability to work in a courteous and professional manner with individuals with a range of technological expertise, while remaining calm and supportive of users in the midst of a technology “crisis.”
An Equal Opportunity Employer, Trinity School seeks candidates who will add to the diversity of our school community. More than this, Trinity School is expressly committed to becoming an anti-racist school and is calling on all members of the community to join in this important work.
