Global Head of Programmatic & Ad Operations

TripAdvisor is the world’s largest online travel site, visited by 450 million travelers each month. We are assistive and informative to travelers throughout their entire travel journey and own deep relationships with an incredibly valuable audience of travel intenders. 

As the Head of Programmatic & Ad Operations you will act as a centralized lead providing strategic and operational direction for the global Programmatic, Systems, & Ad Operations teams across all aspects of the sales cycle to enable various teams within the TAPS organization. 

You offer a unique ability to balance analytical thinking with big picture strategic decision making - someone who strives for excellence & innovation. You have leadership experience and know how to navigate challenging situations internally and externally to deliver success within your team and the peer set you work alongside to drive maximum revenue for the company. You will have the ability to question the effectiveness of current processes and procedures in order to drive change to increase the efficiency of the team and deliver a best-in-class Sales Ops team.  

What you’ll do:

• Lead the global Ad Operations, Systems, and Programmatic managers & team providing guidance & mentorship, acting as a point of contact for escalations as needed

• Serve as the functional point of contact & subject matter expert across our ad operations, systems, and programmatic practices

• Lead the team to develop and evangelize process, expectations, best practices, and innovation within your functional remit

• Act as a strategic partner to key internal stakeholders (Sales, Sales Ops, Marsol, Biz Ops, Rev Ops, etc…) and external vendors to facilitate, manage and prioritize demands that help meet and exceed revenue targets & department goals

• Support day-to-day teams on key accounts and million dollar deals to ensure ultimate success and client satisfaction across all aspects of sales cycle

• Recruit, train, and develop a results oriented team of new team members, develop growth-pathing for current team members to support their longer-term career development

• Collaborate with internal parties on Sales Enablement materials and act as a key partner to the training & enablement team to ensure training materials map back to messaging and value props

• Operate seamlessly within in a complex organization across multiple Business Units 

What you’ll need:

• Bachelor’s degree with a minimum of 8 years of digital, ad tech, advertising/media and/or relevant experience with a technical focus; 5 years of management experience

• Must have hands-on experience and proficiency in ad ops & programmatic with a  familiarity with ad management technologies & BI tools (Ad Verification, OMS, SQL, Tableau)

• Excellent communicator and collaborator; able to work with both technical and non-technical teams

• Demonstrated ability to work with cross-functional teams across all levels including senior management

• Ability to win the support of key stakeholders

• Strong interpersonal, relationship-building, and leadership skills

• Ability to multitask, prioritize and organize work to meet deadlines and multiple requests, work effectively under pressure and within tight timelines

• Familiarity with sales organizations and media terms

• Ability to perform well in a highly dynamic, rapidly changing environment

• A team player and collaborator 

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