Customer service technician

Summary :

This position is for a Senior Customer Service Technician who is under general supervision. Responsible for answering basic customer inquiries on product availability, maintenance, and the status of orders and maintaining records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

May assist in orienting, training, and assigning the work of technical / business support employees.

Job Responsibilities :

Open call and trouble tickets in our ticketing system database for all incoming inquiries.

Process and / or forward technical problems to field technicians or on-call engineers as appropriate for resolution.

Track open trouble tickets to resolution.

Interface with Operations Center personnel customers technicians and management.

Troubleshoot / configure airport devices used for the management of air passenger baggage.

Provide excellent customer service and support for all customer contacts

The successful candidate must :

Demonstrate strong customer service and communications skills both written and verbal good computer skills good problem-solving skills good multi-tasking skills and ability to work independently.

Demonstrate basic understanding of digital communications and network environment.

Demonstrate excellent customer service skills, outstanding phone skills, good typing skills.

Demonstrate a basic knowledge of MS Windows and Office applications.

Demonstrate strong analytical and effective problem-solving skills.

Be able to work in a 24x7 operations environment and willing to work a rotating shift schedule.

Basic Qualifications :

HS Diploma or AA / AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.

OR in the absence of a HS diploma, GED or AA / AS degree, 6 years of relevant experience is required.

Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position.

One or more years of customer service experience, required.

Preferred Qualification :

Comptia A Certification

Excellent customer service skills, outstanding phone skills, good typing skills.

Basic knowledge of MS Windows and Office applications.

Ability to work in a 24 / 7 Operational Environment.

Basic knowledge of digital communication and network environment.

Strong analytical and effective problem-solving skills.

Strong understanding of ITIL practices.

Experience with Remedy and / or ServiceNow platforms."

hirring #urgenthirring #customerservice #customerservicetechnician #ITcustomerservice #helpdesk #servicenow #comptia #oniste #Annapolisjobs #usjobs #marylandjobs

Last updated : 2024-05-17