General Manager (GM)

The General Manager oversees the management of the entire hotel staff in order to meet financial goals and uphold customer satisfaction. The General Manager ensures that all policies and procedures are followed in order to achieve company standards.

PRIMARY DUTIES AND ACCOUNTABILITIES

Management

Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction.

Responsibilities include overseeing the interviewing, hiring, training, work direction, and performance management of all employees.

Tasked with creating a motivating work environment to allow for development of employees.

Contributes to the successful development of the Assistant General Manager and other direct reports.

Oversees the activities of all staff members to ensure adherence to hotel policies and procedures.

May review all departmental schedules for accuracy and staffing demands.

Conducts all daily, weekly, quarterly, and annual meetings.

Oversees annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines.

Financial Forecasting and Development

Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information.

Reviews and validates vendor invoices.

Prepares the annual and quarterly budgets as well as the annual marketing plan. Responsible for reviewing weekly summary reports and adjusting the budget forecast as necessary.

Develops a long-term business plan that will increase the hotel’s profitability and customer satisfaction with the property, services offered, and staff.

Guest Service

Offer guests assistance whenever possible.

Responsible for resolving escalated customer relations issues.

Answers inquiries pertaining to hotel policies and services.

Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations.

Responsible for positively representing and promoting the property.

Ensures systems and procedures are in place and followed for guest safety and security.

Ongoing

Other Duties as Assigned

Fills in for vacant shifts as needed.

Assists with sales and marketing efforts as needed

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

Bachelor’s Degree or equivalent years of relevant work experience required.

5 years of hotel management or supervisory experience required.

Marriott experience highly preferred

Accounting or financial budgeting experience required.

Experience in all phases of hotel management, including sales and marketing, daily management of all areas of operations involving human resources, food and beverage, budget management, rooms, housekeeping, maintenance, and landscaping.

Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook highly preferred.

Must possess leadership skills to motivate and train staff to ensure accomplishment of goals.

Must have solid long-range planning and development skills.

Excellent organizational and prioritization skills.

Excellent decision maker.

Ability to work independently.

Superior customer service skills.

Excellent communication and presentation skills.

May be required to travel.

Able to work a flexible schedule.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 10 years
• 11 years
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Restaurant type:

• Bar

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Schaumburg, IL 60173: Relocate before starting work (Required)

Work Location: In person