Head Golf Professional

Baylands is excited to announce the exceptional career opportunity for a Head Golf Professional. Qualified candidates will thrive in a hospitality environment and be highly focused on providing exceptional service.

As a member of the Golf Management Team the Head Golf Professional has the responsibility for the overall management of the golf operation while working cooperatively with other departments.

Specific Responsibilities - include but are not limited to:

Golf Operations Management:

* Oversee the reservation system, starting, monitoring, and pace of play
* Track and verify all players and guests, green fees, golf cars, club care, handicap fees, and other charges necessary, and facilitate accurate accounting and recordkeeping
* Oversee golf car fleet while ensuring proper maintenance and recordkeeping
* Develop and manage an innovative tournament program, group outings, and leagues that service all customer segments
* Oversee the operations of a well-managed practice facility
* Provide professional club repair and club fitting services
* Play golf with a variety of members and/or guests as time permits
* Administer the Rules of Golf and educate staff. Promote and provide Rules of Golf clinics to the membership
* Develop, maintain, update, and utilize customer database

Retail Management:

* Oversee retail merchandise concession in step with the mission of the golf operation and facility
* Maintain a profitable golf merchandising operation
* Coordinate buying plans and all golf related purchasing with Regional Merchandise Manager and General Manager
* Supervise physical inventories, present a diverse and desirable array of golf equipment, apparel, accessories
* Assist in the development of necessary systems utilizing POS to safeguard inventories and cash
* Establish accurate recordkeeping policies and procedures
* Supervise and train all golf shop staff to maximize sales opportunities
* Maintain and attractive and orderly appearance in and around the golf shop
* Conduct accurate and timely inventory counts

Player Development:

* Develop, provide, and oversee an enhanced golf instruction program offering individual and group clinics for all levels. Ensure that the services of a well trained staff of professional instructors are available where required
* Develop and oversee player development programs
* Utilize PGA of America player development tools, resources, and materials
* Focus on programs for women, families, seniors, and juniors
* Utilize the resources of PGA programs such as Get Golf Ready, PGA Sports Academy, and others
* Assist with the training of the full facility staff in regard to player development and encourage their participation
* Work with employer to develop Player Development marketing

Golf Administration:

* Recruit, hire, train, motivate, and supervise all golf department staff and maintain accurate payroll records
* Ensure evaluations and annual reviews are completed and recorded for all applicable staff
* Attend staff meetings as scheduled by management and schedule staff meetings with golf operations personnel
* Update and maintain golf shop policies and procedures and job descriptions and ensure they are adhered to and posted in the proper areas
* Maintain safety standards and safety equipment within OSHA requirements
* Assist in the publications of newsletters, informational, and promotional materials
* Participate in and compile comparison information using PGA PerformanceTrak to properly position the facility in the marketplace
* Oversee the administration of the golf handicap program
* Work closely with and provide guidance and consultation with all golf committees
* Attend applicable committee meetings and board, management, and staff meetings
* Adhere to, enforce, and implement policies and procedures of the facility
* Setup regular written communication with supervisor to include facility, programming, staff and customer updates

Business and Financial:

* Responsible for the financial and operational performance of the golf shop operations and golf services
* Ensure all financial goals and objectives are being achieved
* Assist in the development and preparation of budgets, including forecasting and review of all golf operations revenues and expenses on a daily, weekly, monthly, and annual basis
* Ensure systems controls are in place to safeguard assets, revenues, and resources
* In keeping with facility goals, utilize yield management techniques to maximize course usage

Other Facility/Departmental Responsibilities

* Work closely with all department heads to achieve the goals and objectives of the facility
* Maintain a close working relationship with the Golf Course Superintendent and provide advice on course playability and tournament set up
* Coordinate plans with the Food and Beverage Manager for food and beverage needs for all golf functions

Knowledge, Skills and Traits:

* Maintain PGA of America membership in good standing in an active classification
* Actively pursue PGA membership (if a PGA Apprentice) in a timely manner through the PGA Professional Golf Management (PGA PGM) program
* Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations
* Fundamental supervisory practices and principles
* Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
* Strong organizational, planning and prioritization skills
* Self-motivated with desire to promote and market
* Service and customer focused attitude
* Experienced in written and oral business communications
* Remain up-to-date on customer relationship management tactics and strategies
* Utilize the resources of PGA player development programs such as Get Golf Ready, PGA Sports Academy, Tee it Forward and others
* Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament and database
* Maintain and promote a positive professional image within the community
* Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends
* Maintain a credible golf game and remain current on teaching innovations

Experience / Education / Certifications Requirements:

* Some college or equivalent.
* Active Class "A" Apprentice, Head Professional or equivalent
* Must be computer literate with accurate math and typing skills.
* Proficient at Excel, Word, Office, POS systems.

Physical Requirements:

* Must be able to lift up to 40 lbs. to waist height.
* Frequent bending, turning, kneeling, and stopping.
* Exposure to hot and cold temperatures.
* Must be able to stand for extended periods.
* Repetitive motion required, including computer entry.
* Must be able to operate a golf car in a safe manner.
* Normal vision and hearing ranges required.
* Must be able to fluently speak and write English language