General Manager/COO

The Fountaingrove Club in Santa Rosa, CA (north of San Francisco) is excited to announce the opportunity of General Manager/COO!

Troon is seeking a thoughtful and inspiring leader to join and lead a team of qualified, passionate and skilled associates, and well aligned member-owners, committed to creating amazing memories and experiences.

The successful GM/COO candidate will understand and oversee every aspect of the operation, and will thrive in a can-do environment and be highly focused on providing superior service for members and their guests, while optimizing the facility’s financial performance. Advancing significant capital projects like an irrigation replacement plan and driving range improvement will need careful guidance.  Improving member utilization in the dining room and their attitudes towards food and beverage experiences ranks high in importance.  But mostly, this person gets his/her energy from creating a culture of hospitality, where training and accountability are front and center, and is focused in providing inspired leadership, and truly committed to activating the processes and solutions to provide unmatched experiences for members and associates.

The most suitable individual selected for this role will have a critical eye for detail, deliver large doses of management by walking around, inspire all associates to be the best version of themselves, drive pride in ownership, have a high level of stamina, have a Bachelor’s Degree and at least 7 years in club and/or hospitality management and/or related experience and should also demonstrate the ability to communicate effectively, verbally and written in this highly interactive and engaging position.

• This leader thrives in a creating a culture of training, hospitality and financial predictability and exemplifies leadership qualities that reflect extreme ownership.
• Sets the tone for effective communication and associate professional development. Must thrive in an environment whereby meetings, early mornings, late nights and strongly held opinions are the norm. Must have an over-arching vision and capacity to influence through listening, teaching, patience and support. Must be curious, humble and willing to learn from all stakeholders.
• Focus team on creating preeminent experiences that are consistent, desirably predictable and polished. Leader must be able to create an environment where members and their guests feel important, recognized and valued.
• Must lead by example and thrive on fostering creativity, a culture of excellence and teamwork where leveraging each employee’s unique strengths, and their empowerment, leads to their professional development and retention.
• Must have direct experience in managing significant capital projects on time and within budget to the satisfaction of key stakeholders.
• Leverage Troon’s resources guided by a balanced approach focused on 1) healthy governance, 2) leveraging the club’s competitive advantage, 3) member satisfaction, 4) sales growth, 5) associate development and 6) hitting the numbers.

The Fountaingrove Club is a member-owned country club with a full suite of amenities, situated in Santa Rosa, California.  Renowned for its quality course conditions, TFC boasts a preeminently conditioned golf course, a new contemporary and modern clubhouse fit for any occasion, relevant practice facilities, tennis, an athletic facility and resort-style pool.

The General Manager/COO is hired by and reports to the Board of Directors (the Board) and Troon, and is responsible for managing all aspects of the Club’s operations. The General Manager/COO will be held accountable for all areas including the member experience, the Club’s brand, its facilities, while ensuring synergy between all Club activities and stakeholders. He/She takes the lead on all operational matters which enables the Board to focus on long-term strategies and perform its Club governance duties.

The characteristics and key attributes of a successful GM/COO include goal orientation, initiative, vitality, ego strength, time competency plus honesty, straightforwardness, integrity, accountability, leadership and dedication. He/She must demonstrate superior interpersonal relations skills, be a good communicator, be administratively competent and be able to communicate the Club's vision, especially as it relates to sustaining relevant, contemporary facilities with best in market quality. The ability to collaborate with multiple stakeholders including strong willed Board members and other Club volunteers is essential. Experience in working with stakeholder and/or management company resources and support is preferred. 

$230,000 - $250,000 not including bonus of up to 20%

GUIDELINES

The GM/COO is supported by Troon in a collaborative partnership with the Board in achieving the Club's mission.

The GM/COO, with its team, delivers outstanding member experiences consistent with the vision of the Club.  The GM/COO oversees all programs, services and activities to ensure that this and other objectives are met.

The GM/COO sets and maintains high standards for all facilities’ cleanliness and maintenance, services and communications.

The GM/COO drives the design and implementation of long and short-term objectives, financial reports and prepares the financial plan for the Club.

The GM/COO sets the standard for effective management, maintaining a high level of ethics, prudence, creativity, productivity and demonstrates a concern for the supervision and development of the staff.

The GM/COO has ALL club department heads reporting to him/her. He/She will assume or delegate the duties and responsibilities of the department heads if they are absent or disabled. 

The GM/COO, supported by Troon, apprises the Board of regional and national trends, changing circumstances and unexpected occurrences that could call for innovation or adaptation of the Club’s strategic plan. The GM/COO keeps the Board apprised of the organizational climate, identifying problems either actual or anticipated, communicates with the Directors, and offers consultative assistance from Troon as well.

The GM/COO will complete all responsibilities and duties as prescribed in the bylaws of the Club and perform other duties as directed by the Board.

The GM/COO maintains a comprehensive knowledge of operational procedures and principles used throughout the Club and takes responsibility in developing, maintaining and documenting consistent procedures.

JOB DUTIES AND RESPONSIBILITIES

• Develops of the Club’s long-range and annual (business) plans.

• Develops, maintains and administers a sound organizational plan; initiates improvements as necessary.

• Manages the marketing and membership relations programs to achieve the Club's annual membership sales goals including the pursuit of best in market conditions and services.

• Oversees the care and maintenance of all the Club's physical assets and facilities and upholds quality and standards consistent with a relevant and vibrant Club.

• Properly manages all aspects of the Club's activities to ensure and maintain the quality of products and services provided by the Club including food, beverage, sports and recreation, entertainment and other Club services.

• Supported by Troon Human Resources, establishes Troon personnel policy; initiates and monitors policies relating to personnel actions and training and professional development programs.

• Development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the Club; takes effective corrective action as required.

• Supports, mentors and leads the management team and serves as ex-officio member of appropriate Club committees.

• Supported by Troon’s Design & Development resources, direct management team about construction, alterations, maintenance, materials, supplies, equipment and services as needed and/or not currently provided in approved plans and/or budgets.

• Consistently ensures that the Club is operated in accordance with all applicable local, state and federal laws. Maintains relations with police, fire, liquor control board, health department and other governmental agencies.

• Analyzes financial statements, manages cash flow and establishes controls to safeguard funds. Reviews income and costs relative to goals; takes corrective action as necessary.

• Directs meetings of the Club's Board on operation and strategic plan progress.

• Participates in outside activities that are judged as appropriate and approved by the Board to enhance the brand and reputation of the Club; broadens the scope of the Club's operation by fulfilling the public obligations of the Club as a participating member of the community.

• Maintains membership with the Club Managers Association of America and/or the PGA of America and other professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.

• Has ultimate authority over inter-departmental matters and implements policies concerning employee employer relations.

• Performs other duties as directed by the President or Board.

REPORTS TO

The Board and Troon’s Senior Vice President, Operations. 

SUPERVISES

Food and Beverage Director; Controller; Membership Sales Director; Head Professional; Golf Course Superintendent; Fitness Director, Tennis Professional and Communications Coordinator.

EDUCATION

Bachelor’s degree (BA) from four-year College or University; 7-10 years direct experience or equivalent combination of education and experience. CMAA or PGA certification preferred.

EXPERIENCE

At least 7 years in leadership positions in the hospitality industry, preferably in similar club setting.  Demonstrates ability to manage a business including sales, brand management, service and operations with a can-do attitude.