What are the responsibilities and job description for the Trip Operations Manager position at TrovaTrip?
TrovaTrip is a trip management platform dedicated to making travel safer and more accessible to all. Our mission is to enhance lives via meaningful connections, learning, and exploration. Our team of travel enthusiasts lives out our mission daily.
Our determination is to make TrovaTrip one of the best places to work by building trust, respecting personal boundaries, valuing work-life balance, promoting diversity, and inclusiveness. While instilling a true sense of ownership and belonging among every employee that will transcend to delighting customers to creating true market value. We believe in an environment where creativity, curiosity, and continuous improvement are encouraged and nurtured.
If you are looking to develop your career and thrive off a fast-paced, collaborative culture where you can make an impact, you may be a fit for this position within the TrovaTrip Trip Experience Team.
About this position:
The Trip Operation Manager is the connection between trip design and trip execution. The Trip Operation Manager vets all operators using our grading matrix, collects all required safety and insurance documentation from them, trains them on our CMS policies and collects trip feedback to then ensure smooth execution. The Trip Operations Manager is also responsible for the onboarding of all operators into the portal and overseeing the Trip Request process to ensure the efficient launch of Trips.
Essential Functions:
- Scores and vets all operators using our matrix grading system.
- Collects all operator documentation including CMS and insurance.
- Updates and oversees ethical and safety guidelines and restrictions for Trova.
- Onboards all operators into the portal and answers any training issues they may have.
- Strategizes and creates procedures to cut down on pre-trip ops communications.
- Collects post travel customer feedback and shares with operators to improve experiences.
- Oversees the Trip Request process.
Qualifications:
- 5 years of travel industry experience preferred
- 5 years project or event management experience required
- A passion for travel & learning
- A love for the details
- Process-oriented
- Comfortable multi-tasking in a fast-paced environment
- Solutions-orientated
- Great organizational skills - there are a lot of moving pieces in this role.
- Integrity and a commitment to excellence - these trips are once-in-a-lifetime for our travelers, so it is essential they are designed and operated as such
- An open mind - you will be dealing with people from all over the world and from all walks of life.
Some of our TrovaTrip Perks include:
- Generous Paid Time Off
- Volunteer Paid Time Off
- Trip perk credit vouchers for use on any TrovaTrip anywhere in the world with additional PTO!
- Up to 12 weeks paid parental leave for birthing parent
- Up to 4 weeks paid parental leave for non-birthing parent
- Medical, Dental, and Vision Insurance
- 401k program with a match!
- Great office location on the waterfront in the Pearl District, Portland, OR
- Flex Work Environment
TrovaTrip is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sexual orientation, gender identity, or religion. TrovaTrip considers equal opportunity, diversity, and inclusion to be fundamental to the mission of the company. TrovaTrip benefits include health care, vision, dental, trip perks, paid time off, and retirement savings.