Implementation Lead

About Us

Here at Trovo Health, we’re on a mission to help solve healthcare’s clinical capacity crisis. By combining AI-powered technology with a proprietary network of ancillary clinicians, we allow our partners to access transformative clinical capabilities.

To date, we’ve raised a $15m seed round led by Oak HC/FT - who’ve backed leading clinical technology companies such as Devoted Health, VillageMD, CareBridge, Main Street health, Maven Clinic, and more.

We’re headquartered in NYC, and embrace a hybrid work culture.

About The Role

As the Implementation Lead at Trovo, you will work closely with clients to manage the end-to-end deployment of Trovo Health’s solutions. You will play a crucial role in ensuring smooth, timely implementations and serve as a primary point of contact for clients. This role requires strong client management skills, hands-on leadership, and collaboration with internal teams. Reporting to the Chief Product Officer, this is an individual contributor role with [competitive target compensation ($140K - $170K plus equity), strong benefits, and a hybrid NYC (Union Square) location.]

The Following Should Describe You

• You thrive in early-stage companies and are excited about the challenges and opportunities that come with rapid growth.
• You are passionate about enhancing the healthcare experience for both providers and patients.
• You have a user-centered approach to problem-solving and understand the importance of delivering value to clients.
• You’re adept at managing multiple projects and priorities while maintaining a focus on quality and client satisfaction.
  
  

Responsibilities

• Lead the end-to-end implementation process for clients, ensuring a smooth and effective onboarding experience.
• Create comprehensive implementation playbooks and conduct research on integrating with electronic health record (EHR) systems.
• Serve as the primary point of contact for clients, building strong relationships and acting as a trusted advisor in both implementation and account service.
• Collaborate with internal teams to align on project goals, scope, and timelines.
• Gather and analyze client feedback to drive continuous improvement in our solutions and processes.
• Identify potential risks and develop strategies to mitigate issues throughout the implementation lifecycle.
• Help manage EHR systems and ensure seamless integration with Trovo’s platform.
• Develop and maintain comprehensive project documentation to ensure transparency and accountability.
  
  

Must Haves

• 3 years of experience in project management or client-facing roles in the healthcare sector.
• Proven track record of leading successful implementations and delivering projects on time and within budget.
• Excellent communication and interpersonal skills, with a knack for building strong relationships with clients.
• Ability to navigate complex project environments and manage multiple stakeholders.
• Experience with project management tools (e.g., Jira, Trello).
  
  

Nice-to-Haves

• Experience working with electronic health record (EHR) systems or similar platforms.
• Understanding of data analysis and reporting to drive informed decision-making.
• Knowledge of AI applications in healthcare.
  
  

Benefits Of Working With Us Include

• Direct impact on product and culture
• Hybrid work environment (HQ in Union Square, NYC)
• Competitive Salary and Equity
• Generous Health, Vision, and Dental Insurance
• Flexible paid time off (unlimited vacation and sick leave)
• Flexible schedules
• Life Insurance
• Short & Long-Term Disability.
• Parental Leave.
  
  

Trovo Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.