Sales Account Manager - Gift Channel

At True Brands, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust, and respect. True Brands™ is a fast-growing creativity-driven company specializing in the design and distribution of high-end beverage and lifestyle products. We’ve become a major contender in the growing beverage accessories, gift, and consumables marketplace, with over 25,000 customers worldwide. Our team consists of intelligent, creative, and driven individuals who love working together. Check out our website (www.truebrands.com) to learn more about our family of brands.

We are seeking an Account Manager to join our inside sales team as part of our Gift Channel. We are looking for a team player with a background in the gift industry. A strong knowledge of wine, beer, and spirits in the gift industry is required.

This role will help with all duties and projects that come under the responsibility of the sales department. This role reports to the Sales Channel Director and works closely with other Account Managers, as well as our Customer Service, Accounts Receivable, and Marketing teams. The ideal candidate is self-motivated, fast-learning, highly organized and loves to speak to customers on the phone. This candidate would have an interest in pursuing a career in Sales and customer relationship management, with the potential to grow into a more advanced position in the company. This is an entry-level, full-time position in a dynamic, creative environment.

This is a hybrid office position, candidates for this role will need to live within commuting distance of our Seattle office.

Skills:

• Excellent verbal and written communication
• Critical thinking and timely problem-solving 
• Ability to successfully increase customer sales and retention and meet goals
• Strong research abilities (gathering intel on existing and prospective customers)
• Ability to effectively organize and manage multiple tasks simultaneously
• Maintain and update existing customer database, lead and prospect lists
• Create and send compelling and appropriate messaging and outreach
• Evaluate retailer needs and provide appropriate product recommendations
• Interest in and desire to effectively help retailers grow their business
• Comfortably engage and interact with customers on the phone and via email
• Provide superior customer service, to every customer, equally
   

Daily Responsibilities:

• Team Huddles with Channel Manager
• Outbound / Inbound calls and emails 
• Order entry and processing (email, phone and web)
• RMA resolution (returns, damages, replacements, credits)
• Document requests (Invoices, Sales Order, Credit Memos etc.) 
• Customer database review and outreach scheduling 
• Assistance as needed with general inbound phones and customer service

Salary:

• Base Salary: $45,000 - $50,000 (non-exempt)
• Unlimited earning potential with uncapped commissions
• 40% employee discount
• Health, Dental, Vision, and Life Insurance, 401k with employer match
• Gym benefits
• Large supplemental insurance offerings such as accidental policies and discounted pet insurance plans
• FSA General Purpose Healthcare and Dependent care
• Paid training
• Growth and development opportunities
• Excellent work/life balance
• Accrue 15 days of PTO per year
• 8 Paid Holidays per year
• Monthly sales contests for additional commissions
• Company events
• Quarterly Sales Team events

True Brands is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. We are committed to providing a diverse and inclusive workplace where all employees are respected and given equal opportunities to succeed. We believe that our differences enrich our company culture, promote innovation, and enable us to better serve our customers. True Brands is dedicated to creating an environment free from harassment, intimidation, and retaliation and we expect all employees to treat each other with respect and professionalism