Outbound Logistics Manager

Who Is True Classic?

At True Classic, our overriding purpose is to empower everyone to look good and feel good. We are an omni-channel wear brand, consisting of elevated basics for men. In 2019, True Classic launched its first crew neck t-shirt in 6 primary colors. Fast forward to today, our brand has exceeded $250 million in cumulative revenue over the last 4 years. We are now selling an expanded assortment of men’s apparel in over 190 countries and we have no plans to slow down. Our mission has not waivered “to make fit, feel, and confidence accessible to everyone”. We move fast, but lead with empathy. Part of our DNA is to be open-minded, resourceful, creative problem solvers. We are seeking a passionate logistics professional that has hands-on experience managing direct to consumer final mile transportation with the right balance of cost, speed and consistency.

Key Responsibilities:

• Drive outbound parcel transportation strategy and execution for US, Canada, Europe, UK and Australia
• Drive the implementation of a freight audit & payment Provider to manage the integrity and accuracy of carrier invoicing
• Partner in the roll out of a multi-carrier parcel management solution (MCPMS) and seamless integration into the warehouse fulfillment operations of both U.S. and Canada
• Manage customer delivery SLAs including A/B testing and possible implementation of dynamic Estimated Delivery Dates
• Manage the on-boarding and on-going performance of core carrier base including on-time performance and cost trending
• Collaborate with the MCPMS provider to pinpoint additional cost optimization opportunities based on True Classic unique shipping characteristics
• Research opportunities to supplement the core carrier base with some of the newer age parcel carriers
• Identify and drive continuous improvement projects to reduce logistics costs and carbon footprint
• Work cross functionally with Business Intelligence to design and implement KPI dashboards that effectively monitor that state of our global logistics providers
• Manage the reverse logistics service providers and associated costs
• ​​Own the financial impact of split and wrong DC shipments and work closely with Product Planning to course correct inventory positioning

Minimum Qualifications:

• 4 to 6 years of relevant transportation/logistics experience with an e-commerce retailer that has a significant direct to consumer business
• Degree in Supply Chain, Logistics or alternative equivalent
• Previously managed small package carrier selection, negotiations, on-going performance management
• Analytical mindset with a propensity to leverage data to identity and drive cost savings opportunities
• Previous experience with BI tools (i.e. Tableau, Looker)
• Highly proficient in the use of MS Excel and other data manipulation tools
• Ability to thrive in a fast-paced ever changing environment where you actually the domain “owner”
• Bonus Points - Hands-on experience in SQL, NetSuite, and Shopify