Account Manager

Open position in all True Media office locations including Kansas City, MO, Columbia, MO, St. Louis MO, and Minneapolis, MN; Hybrid work schedule: in office/remote.

We’re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. The ability to follow through on projects and maintain accountability is critical for this role. Account Managers need to excel in problem-solving.

Essential Duties and Responsibilities. (Other duties may be assigned)

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Develop and manage statements of work that meet client needs, outline the agency's services and compensation, and minimize the agency's risk. Monitor account activity against the statement of work and alert the internal team about out-of-scope activity, and then manage scope changes or additional needed changes
• Generate progress reports for clients and senior leaders within the organization
• Handle inquiries and requests from customers and address their needs
• Driving the end-to-end media process between the client and internal teams
• Partnering closely with campaign management on campaign activation, trafficking, and optimizations
• Owning communication and updates with clients and internal stakeholders regarding campaigns
• Working closely with data analytics to ensure reporting accuracy
• Sharing actionable insights and recommendations to support supplier's strategy and driving incremental revenue
• Supporting / Overseeing monthly campaign billing, ensuring accuracy and delivery
• Work with Sales professionals to develop proposals, provide deal evaluation, revisions, and follow-up
• Collaborate on Quarterly Business Reviews
• Maintain relationships, manage the day-to-day business with clients, and identify growth opportunities to drive additional revenue beyond the original contracted amount
• Lead campaign kick-offs and performance discussions with clients
• Deliver on all role-specific accountability metrics and goals

Qualifications -To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2-4 years experience in account management/coordination or sales in a marketing or agency setting, or equivalent duties.
• Ability to lead day-to-day relationships and work with management and multifunctional teams to respond to client needs
• Experience in building media plan recommendations
• Excellent follow-through and no hesitation in ensuring accountability across teams
• Familiarity with analytics, advertising data / tech, and DMP technologies
• Problem-solving skills
• Willingness and desire to be a key individual contributor and strong team player
• Strong written and verbal communication skills, presentation skills along with cross-company and partner collaboration skills
• Ability to be clear, concise, and effective in communication
• Capability to work proactively under pressure and handle multiple ad hoc requests
• High level of comfort escalating and presenting key issues to management
• Experience leading and collaborating with cross-functional teams

Education:

• Bachelor's degree from a four-year college or university, degree or concentration in advertising, marketing, or communications preferred

Total Perks Package

• The chance to be a part of a growing company and the next success story
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Hybrid work schedule; 3 days in the office, 2 days working from home
• Fun and collaborative work environment
• Casual dress code
• Philanthropy: True Giving (Includes volunteer time and 100% company match for employee donations to agency charity)
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 3% match
• Work/life benefits, including mental health and wellbeing support
• Robust Paid Time Off program, increasing with years of employment
• Paid holidays, including agency closing Christmas Eve-New Years Day
• Maternity, Paternity, and Adoption Paid Time Off, plus Voluntary Paid Leave Bank