What are the responsibilities and job description for the Customer Success Manager, Inventory Management Specialist position at TrueCar, Inc.?
Job Description:
Job Description:
DealerScience makes desking deals, creating website specials, and responding to customer inquiries fast, easy, and accurate. We started in a Honda dealership outside of Boston when third-generation dealer and our DealerScience founder joined his family’s company. DealerScience automated high impact, high effort tasks and, in less than one year, our founder’s dealership saw double their sales without adding a single staff member to their sales force.
Now we are offering this solution to car dealerships across the US. We are disrupting the dealership world one dealer at a time by designing and offering tools that did not -- and still do not otherwise -- exist. Come join the DealerSquad! We’re changing this space.
The DealerScience Account Management team is a group of positive, detail-oriented folks. We pride ourselves in working with each dealership individually to customize our program to make dealerships’ sales processes more efficient. Working on the DealerScience Account Management team requires a high level of professionalism over the phone and email. As a startup, there is huge opportunity for growth based on performance.
ABOUT THE JOB:
- Oversee the inputting, preferencing and operations of APEX for all Honda/Acura dealers in book of business
- Be the point of contact for a portfolio of customers, acting as an internal advocate and delivering exceptional customer service
- Respond to customer inquiries using a high level of professionalism over the phone and email
- Ensure customer success by building relationships, keeping churn below a certain threshold
- Pursuing upsell and cross sell opportunities within existing accounts
- Partner with our Client Services team to assist with customer onboarding, handle support issues by creating tickets, and be the point of communication between our customers and our support team
- Conduct product trainings and educational meetings
- Maintain records of customer interactions in SalesForce
- Monitor OCR-t emails and execute on appropriate trades
- DealerScience extra cars - entails facilitating on order trades for dealers that either want to off-load cars or gain extra cars within our DealerScience network and beyond
- Work with our product and development team to help facilitate customer feedback and offer guidance on our APEX product roadmap and feature requests
- Assist with escalations and high risk accounts
WHAT YOU NEED:
- High School Diploma or GED required - Bachelor's degree preferred
- 4+ years of sales account management or related experience
- Experience with Microsoft Office products, including PowerPoint and Excel
- Experience with Customer Relationship Management (CRM) platforms, such as, Salesforce
- Experience delivering presentations to key decision makers
- Knowledge of successful training techniques and keep a small audience engaged
- Up to 80% travel required with the ability to travel by airplane or car including possible overnight trips to support assigned territory or book of business
NICE TO HAVE:
- Bachelor’s degree preferred
- Auto industry experience or Digital automotive experience
- Advertising sales experience
Location(s):
DealerScience - Boston Office
Location(s):
DealerScience - Boston Office
