Job Posting for Industrial Customer Service Supervisor at Truely Reiable Service
We are looking to hire an experienced Industrial Customer Service Supervisor for our manufacturing in the Charleston / Summerville SC area. This is a full time permanent placement position. Please review the job description below.
General Description:
The Customer Service Supervisor is responsible for leading the Customer Service Team in providing proactive solutions, research/resolution, and root cause analysis for all customer related inquiries. Acting as the voice of the customer, the Customer Service Team enhances the customer experience by leveraging internal and external resources in support of the Customer. The ideal candidate must have experience leading a customer service team, and possess exceptional people skills, and an aptitude for mechanically related topics
Essential Duties and Responsibilities:
Leads the Customer Service Team to promptly and professionally resolve customer inquiries via Salesforce CRM, email, phone, and other communication channels
Provides insight to customers in reference to orders, pricing, quotes, ship dates, service, general technical support, and other customer inquiries
Acts as a liaison between customers, field sales staff and the Aftermarket operations team
Directs and/or routes customers to the appropriate internal resource(s) as needed
Maintains adequate records of customer inquiries, returns complaints, and errors within Salesforce to ensure proper follow-up can be conducted and measured
Represents the core ideals and values of our company within all customer interactions
Applies intellect, creativity, adaptability, judgment, and management skills to achieve required results
Ensures duties and company projects are accomplished in an efficient and cost-effective manner
Supports peers and management with internal and external projects
Maintains accurate records concerning price changes and updates
Creates and adds new items in the SAP system when needed
Maintains cross references when needed or released
Reviews all parts claims prior to approval for credit
Always ensures proper coverage in the department
Other duties as assigned
Qualifications:
Experience leading a Customer Service Team
Self-directed/motivated
Proficient in SAP, Salesforce, and the Microsoft Office Suite
Ability to maintain a high level of accuracy in preparing and entering information
Validated skills in managing multiple concurrent issues, prioritizing workloads, critical thinking, and problem solving
Education / Experience
Bachelor’s degree preferred, minimum of High School diploma
Minimum of 3 years of customer service experience in a manufacturing / industrial setting
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Overtime
Weekend availability
Ability to commute/relocate:
Summerville, SC: Reliably commute or planning to relocate before starting work (Required)
Salary.com Estimation for Industrial Customer Service Supervisor in Summerville, SC
$59,672 to $77,744
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