Field Network Tech

The Field Network Tech is responsible for configuring aggregate devices, routers, optical access, NID and/or DWDM equipment that carries video, data, and/or telephony traffic.  Utilizes various applications for implementation, service, test and acceptance (Remedy,  Procomm Plus, Secure CRT, WebZing, Guardian.)

• Under supervision, installs, disconnects, upgrades and migrations at customer premise applicable to complex services for all products and services which generally involve custom design and not HFC.
• Initially activates electronics by powering up the equipment via 48V or AC to ensure service.
• Loads configuration from Engineering work package on customer premise equipment.
• Performs customer CPE testing on-site.
• Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected to initiate billing.
• Coordinates equipment pick up with boundary partners.
• Creates, updates and closes Remedy tickets and coordinates with change control as needed.
• Plans daily route, requisitions equipment and supplies and stocks vehicle.
• Drives company vehicle between office, warehouse and work site; maintains vehicle and other equipment per service requirement and safety guidelines; operates company vehicle in a safe and courteous manner and in accordance with all laws and company policies.
• Complies with all safety procedures and policies.
• Identifies and sorts equipment needed for work orders.
• Configures CPE in warehouse prior to installation at customer premises.
• Ensures appropriate iOS upgrade is applied.
• Performs basic functional testing of equipment to eliminate out of box failures.
• Follows labeling standards for labeling all equipment, terminal ID (TID), circuit tags, cabling required for the job.
• Pre-stages equipment per work order in preparation for installation at the Fulfillment Stage Center.
• Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
• Assists with initial turn-up of CPE equipment.
• Performs other duties specified by FE&O Leadership
• Tests and verifies services in conjunction with the install team.
• Performs AS-BUILTS to Access Engineering, Design and Construction
• This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
• SHOUT Notification Level Tech Ops – Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (Critical Level)
• Remedy Queues: REG - OPERATIONS CB SVC FULFILLMENT, REG – Engineering CB Access

Below is a list of standard tools needed for this role.

• Cordless Drill with assorted bits
• Phillips and Standard Screw Drivers
• Assorted Nut Drivers
• Wire Strippers
• Crimping Pliers for DC wire terminations
• Needle Nose Pliers
• Electrician Scissor/Snips
• One Click Fiber Optic Cleaners for SC and LC connector types

Required

• High School Diploma, GED or related experience
• 1 year experience in a related field (e.g. technical support, installation and maintenance).
• Working knowledge of IP, Ethernet, SONET, DWDM, Video and telephone technologies.
• Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
• Valid local State Driver’s License

Preferred

• AA/AS degree or Technical Certification in related discipline desired (Technical Operations)
• 1 year experience in troubleshooting layer I, II & III networks
• Prior commercial installation experience; technical support experience

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age or veteran status.

TrueNet is an Equal Opportunity Employer of Minorities, Females, Individuals with Disabilities and Protected Veterans.

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We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position (H1B, etc.).

TrueNet Communications is a national infrastructure engineering and specialty contractor serving the wireless, broadband, and telecommunications markets. We plan, design, build and support communications infrastructure for our clients across North America. Join our team of professionals where you can advance your career in a fast pace, GROWING industry! We offer competitive salaries, excellent benefits, 401k, paid time off and paid holidays.