Circles Coach

Under the direction of the Circles Coordinator, this position is responsible for working directly with Circle Leaders as they engage with the Circles program and other initiatives that promote self-sufficiency to work toward an improved quality of life.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Meet with and support Circle Leaders through ongoing Case Management

• Document, compile and enter case notes into agency CRM system

• Facilitate weekly program lessons

• Assist with the recruitment and screening of the Circle Leaders

• Assist with intake interviews and strength based assessments for all Circle Members

• Provide orientation for new Circle Leader families

• Maintain knowledge of social services and resources available throughout the community

• Manage relationships among resource team members and Circle Leaders

• Provide conflict resolution if necessary among Circles participants

• Assist with data management and reporting

• Attend weekly Circles meetings and facilitate/coordinate curriculum

• Assist with awareness and recruitment presentations

• Manage, enhance, and maintain Circles weekly curriculum for both Leaders and youth

• Develop and maintain a positive and supportive working relationship with internal and external stakeholders

• Collaborate with TrueNorth Volunteer Services staff to achieve department goals and outcomes

• Promote program involvement by engaging in and enhancing various social media platforms

• Assist with compiling and analyzing statistical data and program successes

• Continuously evaluate program processes and outcomes and recommend approaches to improve program performance

• Collect and manage feedback from all parties involved in program through surveys, written reports, and verbal comments

• Demonstrate strong organizational skills in managing complex tasks with autonomy

• Regular and consistent attendance

• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: This position does not have any supervisory responsibilities.

QUALIFICATIONS/SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to maintain confidentiality

• Ability to problem solve and exercise good discretion

• Proficiency with Microsoft Office and Google products

• Strong communication (written and verbal) and organizational skills

• Ability to work with individuals and groups of all ages, skills, and personalities

• Ability to relate to people on a one-on-one basis and as a member of a group

• Ability to work well independently and on a team

• Ability to stay relaxed in situations of stress and conflict

• Ability to organize and prioritize multiple tasks with short deadlines

• Commitment to TrueNorth’s mission and goals

• Commitment to Circles USA program and goal of reducing poverty

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in social services or related field or equivalent combination of education and experience

• Two years experience in nonprofits or a related field

• Prior experience working with and managing volunteers

• Prior experience with case management

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location:

• One location

Work Remotely:

• No