Business Systems Analyst

ESSENTIAL JOB FUNCTIONS

• Analyze business processes, identify opportunities for improvement and make recommendations
• Initiate, lead, and manage Infor CRM and Syteline/CSI-related projects and provide day to day support to users
• Lead Functional Teams to develop new business processes
• Work with functional teams to document existing and new business processes
• Develop training materials for our applications and train users
• Take the lead in answering user helpdesk ticket requests relating to application functionality questions
• Gather and document application enhancement requests (i.e. new report requests, custom forms, minor modifications, etc.) and route them for approval before work begins by IT group.
• Work with the Information Technology group to execute and implement ERP implementations, upgrades, process improvements and integrations with other systems.
• Coordinate testing of applications with Functional Teams to ensure successful updates.
• Define business, financial, and operations requirements and system goals working with decision makers, end users, and consultants.
• Implement new or improved reporting, processes, and/or functions.
• Collaborate with system users to analyze business requirements and provide proposed documented solutions and alternatives to meet business and user needs.
• Coordinate and work closely with users and designated external resources to further business objectives and resolve issues.
• Make recommendations on internal training needed from application vendors
• Manage the MOC (Management of Change) process for Major Strategic Business Initiatives relating to Core ERP and CRM projects.
• Provide Syteline analysis for the business that leads to module and overall system improvements
• Provide input and business case justifications with cost/benefit analyses for initiatives in strategic planning
• 25% travel required between locations
• Prompt and dependable attendance.
• Other duties as assigned.

KNOWLEDGE, SKILLS AND QUALITIES

• Working knowledge of CRM
• Ability to manage multiple projects effectively
• Proven success in leading a team in the implementation of new modules and functionality
• Knowledge of sales and operations processes
• Demonstrated strong analytical and problem-solving skills in researching and solving technical problems related to ERP systems.
• Excellent oral and written communication skills.

EDUCATION AND WORK EXPERIENCE

• High School Diploma or GED required.
• Bachelor’s degree in Computer Science, and/or Business Administration or related field
• 5-7 years of ERP experience and 2-5 years CRM experience
• Well Versed (‘Super-User’ Level) experience with Syteline/CSI-Infor ERP Systems
• Previous systems database administration experience preferred
• Strong Project Management experience