Sr. Director of Project Management Office

About TruHearing

TruHearing is a rewarding, fun and friendly, mission-based organization that makes a real difference towards improving people’s lives. It’s not just HR saying this: employees have spoken and have voted TruHearing as one of Utah’s Top Workplaces 8 years in a row! An employee recently shared: “I love the people I work with. From the CEO down, the company is transparent, caring, and striving for the best. There is great energy here and everyone genuinely cares about the employees and customers.”

TruHearing is the market leader and a force for positive change in the hearing healthcare industry. We reconnect people to the richness of life through industry-leading hearing healthcare solutions. We work with insurance companies, hearing aid manufacturers, and healthcare providers to reduce prices and expand access to better hearing care and whole-body health.

Our employees enjoy a positive working environment in a company that has experienced rapid growth. We offer a comprehensive benefits package, educational assistance, and opportunities for advancement.

About the Opportunity:

The Senior Director of Program & Project Management Office is responsible for strategic, cross-functional programs and projects at TruHearing.

What will you be doing?

• Develops and communicates short and long range strategic and tactical plans, goals and objectives related to the project management office and ensures integration with other enterprise functions.
• Responsible for accurate and timely program and program and project governance, project charters, project plans, presentations, meeting notes, meeting project timelines and overall budget management.
• Ensures successful development of end-to-end quality, stakeholder focused business requirements to ensure successful delivery of projects, programs, and outcomes.
• Oversees the alignment, vision and roadmap for large, strategic projects and initiatives across TruHearing and its partners, vendors, as well as other companies and brands within the WSA corporate portfolio.
• Champions opportunities for increased efficiency, scalability, growth, accuracy, and customer satisfaction.
• Partners with key stakeholders to determine appropriate staffing levels and resource needs, creates and manages department and/or project budgets, allocates resources, and approves expenditures.
• Fosters an effective work environment prioritizing communication, recognition, and development. Participates in organizational talent management and succession planning.
• Contributes to the overall vision and solution development as appropriate.

What skills do you need to bring?

In addition to exhibiting the TruHearing Values of Delight, Alight, Enjoy, Improve and Be Tru, this role requires the following:

• Proven business acumen including strong financial/budget management, data analysis and decision making.
• Ability to create, execute and evaluate short- and long-term strategic and operational plans.
• Ability to create, analyze, and manage complex data.
• Produce thoughtful proposals and presentations designed with the appropriate level of detail for the audience.
• Strong influence, communication, and problem-solving skills along with the ability to resolve issues and build consensus among groups of diverse stakeholders, both within and outside the organization.
• Ability to raise awareness of performance gaps and secure support from leaders across the organization to launch needed improvements.
• Demonstrated ability to partner with executives, directors, managers and lead high performing teams and to organize and support cross functional activities to deliver results in a complex, matrixed organizational structure.
• Demonstrated ability to provide oversight and understanding of business process redesign and to drive change to improve business outcomes.
• Proven ability to apply broad knowledge and innovative problem solving to remove roadblocks, overcome budget or resource constraints.
• Has adaptive, positive perspective that welcomes and encourages giving and receiving feedback.
• Experience in working across multiple companies or brands to achieve desired project outcomes.
• Demonstrates a well-founded understanding of the health care insurance industry.
• Demonstrated successful track record of creation, planning and execution of complex enterprise-wide strategies and programs.
• Strong executive presence

What education or experience is required?

Required:

• Bachelor’s degree in business administration or related field (or equivalent professional experience) and 10 years of direct experience in increasingly responsible program and project management roles.
• A combination of education and experience may be considered in lieu of a formal education.

Preferred:

• PMP certification and background in healthcare strongly preferred.

What benefits are offered?

TruHearing offers a generous compensation and benefits package including health coverage, a fully vested 401k match, education assistance, fully paid long and short-term disability, paid time off and paid holidays. We are conveniently located across the street from the Draper FrontRunner station and subsidize the cost of a UTA pass with access to FrontRunner, TRAX and regular bus service – employee cost is less than $2 per day. You’ll work in an exciting and fun environment and have the opportunity to grow with us.

Equal Opportunity

TruHearing is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.