Manager, Mortgage Recovery

TruHome Solutions is a Full-Service Mortgage Company located in Overland Park, KS at the beautiful Aspiria Campus. We help Credit Unions across the US, in bringing their members home.

TruHome Solutions offers competitive pay, amazing benefits including: medical, dental, vision, 401k, disability insurance, life insurance, supplemental benefits, generous PTO, an HSA, FSA, tuition reimbursement, free gym access, and we have an awesome work culture!

SUPERVISES:

The Manager position is responsible for leading the TruHome Recovery team which is responsible for all accounts 61 days past due and greater. Ensuring a high level of service and options for assistance are provided to financially troubled borrowers while simultaneously balancing adherence to all investor rules and requirements to protect the financial investment and minimize potential loss for TruHome, investors, and our partner clients.

PRINCIPAL ACCOUNTABILITIES:

• Oversight of Foreclosure, REO, Bankruptcy, Default Reporting, claims areas; including personnel, procedure development, processes performed, and vendor relationships.
• Responsible for ensuring the team performs to the established guidelines established by each Investor, Insurer, or client contractual agreement to protect TruHome and minimize potential losses of the owning entity.
• Ensuring the team is consistently providing empathic, timely and responsible payments solutions to delinquent members, when engaged.
• Ensuring foreclosure actions are initiated and state-specific steps monitored closely to protect the collateral value of delinquent accounts.
• Ensuring required monthly status updates are provided accurately and timely to all investors and insurers.
• Work closely with Servicing SVP and VP, Non-Performing Loans and Accounting to establish and monitor loss reserve activities specific to the TruHome owned portfolio.
• Continuously identify areas of opportunities for increased efficiencies, operational improvement, and automation of those processes.
• Consistently monitor and analyze team performance and communicate relevant issues and priorities to clients and TruHome management.
• Regular communication with client partners. Ensuring approval for actions and providing status and potential loss updates on portfolio accounts retained on their balance sheets or accounts subserviced under their unique investor seller/servicer number.
• Responsible for hiring, training, evaluating, developing, and ensuring fair compensation to department staff while ensuring goals and objectives are effectively met.
• Responsible for the development and measurement of department goals, strategies, and results.
• Ensure permanent customer contact records reflecting all team activities are maintained withing the system of record.
• Exercise appropriate professionalism, discretion, and confidentiality with information of a confidential and complex nature. In addition, ensure the protection of all member personal financial information and records on all team phone calls.
• Demonstrate behaviors that are consistent with the credit union’s values, philosophies, and leadership characteristics.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Expert knowledge of Agency and Issuer Default Servicing guidelines and requirements.
• Strong organizational skills and an attention to detail.
• Strong written and verbal communication skills.
• Ability to work effectively with cross-functional teams in a fast-past environment.
• Ability to resolve interpersonal conflict and miscommunications.
• Microsoft Office and spreadsheet skills.
• Mortgage Servicing software.
• NMLS license preferred.
• Must be able to be bonded.

PHYSICAL ACTIVITIES:

In this position, individual must be able to stoop, bend, reach or stand for extended periods of time

WORKING CONDITIONS:

This position is expected to work in general office environment and may have to travel for visits to other credit union facilities or for training purposes

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

• 5 years of management experience along with mortgage REO, Claims, Foreclosure or Bankruptcy experience.
• Prior working experience with Freddie, Fannie or Ginnie Mae preferred.