What are the responsibilities and job description for the IT Business Analyst II - ZELLE position at Truist Bank?
Language Fluency: English (Required)
Work Shift:
Job Grade:
111Please review the following job description:
Provide process, design and analysis support for developing solutions for interfacing business applications. Drive requirements elicitation process for work efforts of all size and complexity. Work in an indirect leadership capacity to influence collaboration, communication and outcomes of various initiatives. Lead work on all phases of systems analysis up to the enterprise level of the organization's business processes and systems. Provide project and portfolio management for smaller projects and business enhancements. Serve as a key liaison between line of business (LOB) and the Technology Delivery team.Candidate must be located in either Charlotte, NC or Atlanta, GA as this is a HYBRID role (3 days a week in office).
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Serve as a key liaison between the Technology Delivery team and LOBs.
2. Collaborate with peer groups in Technology and LOBs to identify, document and communicate business needs and provide technology solutions.
3. Work closely with business stakeholders to understand business processes and strategies.
4. Establish project and work requests requirements using document, business process and workflow analysis. Ensure all stakeholders are involved in requirements gathering activities.
5. Facilitate requirements elicitation sessions and walkthroughs with appropriate stakeholders to plan, elicit, capture, analyze and validate business, functional and technical requirements
6. Perform current state analysis of existing business systems, applications and functions.
7. Prepare user interface diagrams, business process and workflow diagrams in support of small work requests (enhancements) or large scale project implementations.
8. Understand the long-term business objectives and suggest strategies to meet those objectives and introduce technical innovations, as needed.
9. Develop and maintain effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements.
10. Assist/coordinate pre-planning activities (e.g. business case, project estimate, project risk assessment, stakeholder analysis, draft charter).
11. Facilitate routine meetings with business stakeholders to provide updates on in-flight initiatives.
12. Attend business unit management meetings, as needed.
13. Become deeply immersed and knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects.
14. Observe and ensure strict adherence to all Technology and Truist policies and standards (e.g. Systems Development Life Cycle (SDLC), Change Management).
15.Coach and mentor junior level Business Analysts.
QUALIFICATIONS
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Required Qualifications:
1. Bachelor degree or equivalent experience to include six years of information technology experience with significant experience in software development
2. Four years of experience as a business analyst or related role/experience, with experience in one or more of the following areas: Project Management, Business Process Management, Relationship Management, Business Operations, Quality
3. Management Experience planning, facilitating, eliciting, documenting and managing business, functional and technical requirements
4. Experience with traditional Waterfall SDLC and/or Agile/Lean methodologies
5. Ability to interact with management, business staff, ADS and DTS personnel in order to gather, compile and exchange information on work requests/project requirements and negotiate disputes effectively
6. Strong presentation, verbal and written skills
7. Ability to manage multiple concurrent projects, activities and tasks under time constraints
8. Ability to effectively interface with staff at all levels and resolve conflicts
9. Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment
10. Excellent facilitation and organizational skills
11. Strong critical and analytical thinking and problem-solving skills
12. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
13. Understand core systems, applications and technical platforms
Preferred Qualifications:
1. 5 years of experience in writing user stories as well as functional and non-functional test cases for complex middleware payment or banking solutions
2. 3 years of experience in Zelle payment processing or Digital payments
2. Ability to read, analyze and interpret technical data
3. Go getter attitude, excellent communications and stakeholder management skills
4. Proficient in the use of Microsoft Visio and Rally
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Constantly (More than 50% of the time)
Standing
Occasionally (Less than 25% of the time)
Walking
Occasionally (Less than 25% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
