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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Telecommuter Role, Responsible for providing exceptional customer service to Truist teammates through incoming calls, chat, and/or emails for complex inquiries regarding accommodations, benefits, leave of absence, payroll, time off, teammate relations matters and HR policies, while meeting service level requirements. Help bring resolution to moderate and complex teammate concerns/issues within guidelines and policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.
1.    Responsible for providing exceptional customer service to Truist teammates through incoming calls, chat, and/or emails for routine inquiries regarding accommodations, benefits, leave of absence, payroll, time off, teammate relations matters and HR policies, while meeting service level requirements.
2.    Responsible for utilizing all available tools/resources and escalating to Tier 2 when required, while ensuring all inquiries are documented accurately.
3.    Inform and educate teammates on self-service options through various Truist technologies to improve their HR experience.
4.    Follow established policies, procedures, guidelines, regulations and laws to protect both our teammates and Truist from any unnecessary risk.
5.    Help bring resolution to moderate and complex teammate concerns within guidelines and policies. May use multiple skills during interaction with teammate and assist with expressed and unexpressed needs/concerns.
6.    Escalate complex issues in a professional and composed manner.
7.    Participate in ongoing training in multiple disciplines for growth opportunities.
8.    Follow a daily set schedule that requires efficient time management skills.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.    High School diploma, or equivalent education and related training or experience.
2.    Two years of teammate servicing or HR experience.
3.    Proficiency in computer applications (Windows, MS Office, etc.), Technical, Interpersonal, Problem Solving and ability to work efficiently across multiple platforms.
4.    Proficiency in written and verbal communications (including grammar and spelling).
5.    Ability to identify basic problems and procedural irregularities, collect data, establish facts and draw valid conclusions.
6.    Demonstrated ability to deal with confidential information.

Preferred Qualifications:
1.    Workday experience
2.    Salesforce or ServiceNow experience
3.    Human Resources education, knowledge or experience

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

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