Credit Operations Servicing Specialist III

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

JOB SUMMARY
Responsible for a variety of loan servicing activities supporting the Retail Community Bank loan servicing function, including processing monetary transactions, loan maintenance, preparation of payoff statements, loan research, and exceptions handling in a centralized environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Perform various daily tasks including monetary processing, loan account research, exceptions handling, and document imaging.

2. Maintain an understanding of retail, small business and wealth management products, policies and procedures.

3. Maintain a knowledge of compliance, legal and documentation requirements, including those specific to state laws.

4. Understand the end-to-end progression of a process and identify efficiency opportunities where non-value add activities are noted.

5. Act as a subject matter expert to less experienced teammates through mentoring and assisting with escalated issues.

6. Meet/exceed monthly production and quality performance metrics.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree or equivalent education, training and work-related experience.

2. Four years of banking or financial services experience in loan servicing.

3. Excellent verbal and written communication skills.

4. Demonstrated problem solving and decision making abilities.

5. Serve as an advocate of the client while balancing risks for Truist.

6. Ability to work with teams in different locations

7. Demonstrated proficiency in basic computer applications, such as MS Office software products

8. Knowledge in various banking systems (i.e. ALS, SPRINT, SHAW)

Preferred Qualifications:

1. Knowledge in various types of lending products including, Real Estate (1-4 Family), Auto, Boat/Motor/Trailer.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify