What are the responsibilities and job description for the John Deere Field Service Technician position at TRULAND Equipment?
TRULAND Equipment is a John Deere dealer with 18 locations in Indiana and Ohio that supplies and services a wide range of new and used equipment for residential, commercial, and agricultural applications. We pride ourselves on providing our customers with the best possible assistance from skilled and educated team members. We're looking for team members who strive to be the best, are dedicated, hardworking, and eager to learn. If you have the skills and desire to work in a fun, challenging, fast-paced John Deere Dealership....we want to talk with you!
Our Vision: To enable our customers to cultivate, shape, and manicure the landscape through relationships, engagement, and experiences based on trust, integrity, and a sense of urgency.
Our Values
Independently performs diagnostics, service repairs, and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Location Service Management team.
Responsibilities:
Our Vision: To enable our customers to cultivate, shape, and manicure the landscape through relationships, engagement, and experiences based on trust, integrity, and a sense of urgency.
Our Values
- Integrity: Do the right thing
- Trust: Do what we say we are going to do
- Simplify Business Transactions: Easy to do business with
- Urgency: Engage with a sense of urgency
- Respect and Teamwork: Work together to solve our customer's needs
- Imaginative Solutions: Create solutions with thoughtfulness and purpose
Independently performs diagnostics, service repairs, and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Location Service Management team.
Responsibilities:
- Performs diagnostics and repairs on John Deere agricultural equipment and technology. May perform diagnostics and repairs on competitive equipment.
- Performs diagnosis and repair of customer equipment, primarily in the field.
- Operates and maintains vehicles, tools, and equipment required to perform job responsibilities.
- Participates in John Deere University training and dealer-led training to further the development of skills and knowledge
- Maintains current knowledge of John Deere and competitive products.
- Meets the John Deere requirements for an Advanced Service Technician.
- Mentors Service Technician Apprentices and Students as requested.
- May conduct or support customer clinics.
- Maintains condition of vehicles, inventory, tools, and equipment.
- Maintains a clean work area and performs work in a neat and orderly fashion.
- Follows all safety rules and regulations in performing work assignments.
- Accountable for billable time and assigned work orders.
- Responsible for tracking all materials used in performing assigned duties.
- Completes all reports and forms required in conjunction with work assignments in a timely manner.
- Other appropriate responsibilities as assigned by manager.
- High School Diploma or equivalent experience required, Associates degree preferred.
- 3 years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred.
- Ability to perform repairs and maintenance using special tools and equipment following Technical Manual procedures with limited re-work or customer dissatisfaction.
- Experience with the mechanical, electrical, and hydraulic systems used in off-road, construction, lawn, or heavy equipment.
- Ability to operate vehicles, tools, and equipment for diagnostic purposes.
- Experience with basic computer functions; experience using Service ADVISOR™ or other computer-based diagnostic repair tools preferred.
- Ability to work cooperatively in a team environment.
- Experience communicating effectively verbally and in writing.
- Valid driver's license required; CDL (Commercial Driver's License) and forklift license preferred.
- Ability to lift 75 pounds repeatedly.
- Adequate toolset to perform job responsibilities required.
- Driving record that meets Employer's insurance company requirements.
- Competitive wage paid bi-weekly
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) plan with company contribution
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Paid Time Off (PTO)
- Paid Holidays
- Company-paid Short-term Disability, Long-term Disability, and Life Insurance Benefits
- Team Member Discounts
- Access to additional Voluntary Insurance plans
- Employee Assistance Program
- Company-provided uniforms
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