Personal Banker - Hanes Mall Blvd

Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Purpose of the Job

The Personal Banker II primary responsibilities include providing every member-owner with an exceptional service experience, for understanding member-owners' financial needs, and for meeting those needs with Truliant product and services. The employee must engage in conversations with member-owners in order to identify, understand, and meet financial needs. Financial needs include consumer and business deposit products, consumer and business lending products, investment products, and other services. The Personal Banker II performs problem resolution and may also process transactions when necessary. The Personal Banker II will assist the Branch in market development, through active participation in the community.

Essential Functions and Responsibilities

• Accurately and efficiently processes transactions for members to help them manage their finances. Resolves discrepancies within allotted time as required.
• Ensures consistent adherence to Credit Union member service standards throughout every member-owner interaction, including problem resolution.
• Engages members in conversation to learn about their most important financial needs and goals.
• Executes the Branch's plan to ensure achievement of goals and objectives. Including but not limited to member service scores, loan production, deposit production, new member growth and partner lines of business referrals.
• Educates members on the various products and services available to meet their financial goals and offer to assist them with establishing those identified products and services.
• Proactively assists member by finding ways to make financial services more convenient for them. This includes educating members on the various technological tools available to them to improve their banking experience.
• Utilizes member relationship tools to record and enhance interactions.
• Provides information and processes loan requests on all loan products to member-owners, including mortgages, business service loans, service agreements and insurance while reviewing credit needs for further loan opportunities to benefit the member.
• Understands IRA process and products offered. Opens and provides maintenance for all IRA accounts.
• Adheres to the Truliant's policies and supports company decisions and goals in a positive, professional, manner. Follows all security and fraud prevention requirements in order to protect the Credit Union and members.
• Adapts, as needed, to meet the ever-changing needs of our members and the communities we serve.
• Interacts professionally with other departments within the Credit Union.
• Maintains integrity and confidentiality when handling member's accounts.
• Researches and resolves member account/service issues.
• Represents Truliant with a high level of integrity and professionalism. Exhibits a professional, business-like appearance, and demeanor.

Advanced Functions and Responsibilities

• Researches and resolves account issues, elevating to problem resolution team as necessary.
• Processes complex loan and deposit Business Services deposit requests accurately and efficiently.
• Manages loan and deposit pipeline to ensure timely follow-up and cultivates leads into successes.
• Processes all loan requests including Mortgages and reviews credit needs for further loan needs.
• Processes and opens all specialty accounts when needed.
• Provides assistance to leadership team in the Branch.
• Assists in mentoring and coaching team to promote highest level of performance.
• Explains and enrolls members in a complete portfolio of credit union products and services.
• Demonstrates ability to serve as a market mentor as needed.
• Represents the Branch network in focus groups and other projects.

Other Duties and Responsibilities

• Provides assistance with member service when needed on the MSR line.
• Assists with other tasks and projects as assigned.

Knowledge, Skills, and Abilities

• Must have sound understanding of standard concepts, practices, procedures, regulations and compliance within the financial services environment
• Must have excellent communication skills in English, both verbal and written
• Must have good arithmetic skills
• Must have advanced personal computer skills
• Must have knowledge of advanced products and services
• Must be proficient in service recovery concepts as a vehicle to enhance member satisfaction
• Must understand basic concepts and principles of credit underwriting
• Must have Notary appointment within 3 month period
• Must attend Branch Lending Training within 3 month period
• Must be detail oriented and well organized
• Must be flexible and able to shift resources and priorities as required
• Must be able to complete all assignments with minimal supervision

Physical Requirements

• Occasional standing, walking, and bending required
• Must be able to sit at a desk for moderate periods of time and use a computer
• Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds

Education and Experience

• College degree or equivalent experience required
• National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008 required
• Strong interpersonal skills required
• A minimum of 3-5 years related experience in the retail industry or financial services preferred
• Previous sales experience preferred
• Previous lending experience preferred

If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!

As a member of the Truliant family, you will enjoy the following full time benefits:

• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Retirement/pension plan
• Paid community involvement volunteers hours
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account