Dispensary Associate - Full Time

“Trulieve Grows One Patient at a Time”

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you!

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

Requisition ID: 5134

Remote Work Available: No

Job Title: Dispensary Associate

Department: Retail

Reports To: General Manager

FLSA Status: Regular Non-Exempt

JOB SUMMARY

The Dispensary Associate is responsible for educating patients on the benefits and potential side effects of medication. In this role, you will need to know various products and their effects. The primary function of the Dispensary Associate is to provide excellent customer service and patient care while dispensing medication to patients and caregivers, per department rules.

KEY DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service to patients, guests, and coworkers.
• Coordinate returns and exchanges in accordance with company policy.
• Print return/exchange forms for all stations and delivery.
• Update the Register Inventory sheet as needed.
• Assess inventory in the live inventory room, transfer items as needed, and complete daily inventory counts.
• Review inventory overages and shortages and submit inventory needs to the logistics.
• Review accessory needs with the manager and order as needed.
• Enter merchandise into the point-of-sale system when received.
• Perform other duties as assigned.

ADDITIONAL RESPONSIBILITIES AS TRUHOST

• Follow Waitly guidelines and TruService Plan.

• Provide excellent customer service by displaying welcoming behaviors.
• Interact with patients waiting in the lobby.
• Charge iPads at the end of the shift.
• Clear the waitlist of any left-over patient names at the end of the shift.
• Confirm the Waitly notification texts are accurate.
• Assist with cleanliness of the lobby and showroom.

• Any other task(s) as assigned by management.

ADDITIONAL RESPONSIBILITIES AS RECEPTIONIST

• Follow Waitly guidelines and TruService Plan.

• Keep all office supplies at the reception desk stocked and organized.
• Notify the appropriate person when more supplies are needed before they run out.
• Ensure the lobby television is on and functioning properly.
• Receive all shipments and mail. Notify leadership or management upon receiving them.
• Keep the mini fridge stocked with water.
• Verify that the patient’s current information is correct and up to date.
• Verify patient is currently in the registry and has an active recommendation from their doctor.
• Notify leadership or management when non-company personnel has arrived to complete assigned tasks and sign them in as a visitor.

• Any other task(s) as assigned by management.

ADDITIONAL RESPONSIBILITIES AS ONLINE SUPPORT

• Assist with processing all online orders, including deliveries, in a 2-hour timeframe.

• Ensure order accuracy prior to POS.
• Verify the ability of the patient to purchase product(s) in order prior to POS.
• Maintain a sense of urgency and be able to complete tasks with minimal supervision.
• Follow and uphold all policies and procedures per SOP.
• Follow lawful order of direct supervisor.
• Maintain a flexible work schedule by assisting in other departments when needed.

• Any other task(s) as assigned by management.

SKILLS AND QUALIFICATIONS

• High-school diploma or equivalent and experience in the field or in a similar field.

• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
• Must be able to pass a comprehensive background record check.
• Prior experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Must possess strong interpersonal skills, business sense, and professionalism to communicate effectively in both verbal and written form; ability to uphold a strict level of confidentiality and discretion.
• Ability to understand and follow written/oral instructions.
• Ability to interact with customers and team members respectfully and politely.
• Ability to operate electronic equipment (POS, computer, laptop), comprehend safety procedures, and utilize telecommunication devices.

• Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role.

PHYSICAL REQUIREMENTS

• Must be able to move intermittently throughout the workday.

• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure the requirements of this position can be fully met.
• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet with or without mechanical assistance.

WORK SCHEDULE

Flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

A comprehensive benefits package including paid time off is offered with this position. This position will work an average of 40 hours per week and will be available “after hours” if an emergency situation should arise.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.