Media and Technology Assistant

Asheville City Schools Job Description

JOB TITLE: MEDIA AND TECHNOLOGY ASSISTANT

JOB STATUS: FULL TIME - 11 MONTHS - SALARY GRADE 63

LOCATION: CENTRAL OFFICE

CONTACT: Matt.Whiteside@acsgmail.net

NATURE OF WORK

An employee in this class performs tasks to aid in the ongoing support of teachers and students using the

school libraries and computers. The employee provides support to the school Media Coordinator in

library processes such as shelving books, book checkout, inventory management, clerical duties, as well

as technology hardware and software support for faculty, staff, and students. Tasks include

trouble-shooting problems such as logging on to computer systems, password assistance, printing

malfunctions, and responding to routine error messages. In some cases, the employee will research

appropriate manuals to find answers. District technology staff will provide training and support to the

Media and Technology Assistant.

ILLUSTRATIVE EXAMPLES OF WORK

• Label devices, carts, and books
• Shelve books
• Assist students with circulation
• Assist with student technology use
• Assist with lessons in the school library
• Inventory
• Clerical support
• Make copies
• Ensure equipment is working properly
• Provide timely resolution of computer problems by providing solutions or referrals
• Install and configure software
• Communicate with users to troubleshoot and determine needs
• Communicate with appropriate technical staff
• Work collaboratively with media and technology staff
• Maintain accurate records
• Prioritize technology help requests within a ticket system
• Document work within a ticket system
• Other technology duties as assigned by IT Director or Senior Network Administrator
  
  

KNOWLEDGE, SKILLS, AND ABILITIES

• General knowledge of computers and libraries
• Ability to communicate with users to determine the nature of problems
• Ability to communicate effectively with users who may not be adept in clarifying problem situations
• Ability to assist users with applications
• Ability to establish and maintain effective working relationships
• Ability to comprehend the purpose of teacher-designed strategies as a fulfillment of the instructional objectives
• Ability to solve independently most minor problems
  
  

SUGGESTED TRAINING AND EXPERIENCE

• Graduation from high school and two years of experience in the use of computers
• An equivalent combination of training and experience that provides the required knowledge, skills, and abilities for the position.
  
  

REPORTS TO

• District Director of Instructional Technology and Media Services
  
  

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

Physical Requirements: Must be physically able to sit, stand, walk and drive a car. Must be able to lift boxes up to 10 pounds. Physical demand requirements are for Light Work.

Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural or composite characteristics (whether similar or divergent from obvious standards) of data, people or things.

Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. Includes giving instructions, assignments or directions to subordinates or assistants.

Language Ability: Requires the ability to read and write complex text and data.

Intelligence: Requires the ability to apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form; to deal with problems involving several concrete variables in or from standardized situations.

Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in Standard English.

Numerical Aptitude: Requires the ability to utilize mathematical formulas, to add, subtract, divide and multiply, and to understand and interpret complex statistical analysis.

Form/Spatial Aptitude: Requires the ability to inspect items for proper length, with and shape.

Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using computers and other technology.

Manual Dexterity: Must have minimal levels of eye/hand/foot coordination.

Color Discrimination: Requires the ability to differentiate between colors or shades of color.

Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under average levels of stress.