eCommerce Customer Service Specialist - Warren, Ohio
Job Posting for eCommerce Customer Service Specialist - Warren, Ohio at Trumbull Industries
We're searching for a passionate and customer-centric individual to join our growing team as a Customer Service Hero! In this dynamic role, you'll be the first point of contact for our valued customers, ensuring their needs are met with enthusiasm and expertise.
What you'll do:
- Be a champion for our customers, answering phone calls, emails, and live chat inquiries with clarity and care.
- Resolve issues efficiently or seamlessly connect customers with the appropriate department for further assistance.
- Master the art of multitasking while navigating multiple systems and tasks during customer interactions.
- Maintain a professional and positive demeanor, building rapport and trust with every customer.
- Stay ahead of the curve by collaborating with the management team to deepen your product knowledge and stay informed of company policy updates.
- Become a problem-solving pro, transforming frustrated customers into loyal brand advocates and positively impacting the company's bottom line.
You're a great fit if you:
- Possess exceptional communication skills (written and verbal) with a friendly and approachable personality.
- Thrive in a fast-paced environment and demonstrate exceptional multitasking abilities.
- Embrace continuous learning and are eager to stay up-to-date on industry trends and company developments.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Salary.com Estimation for eCommerce Customer Service Specialist - Warren, Ohio in Warren, OH
$25,522 to $33,184
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