Fraud Dispute Analyst

WHO WE ARE:
TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members’ financial well-being. Founded by teachers in 1939, TruStone Financial has since grown to the second-largest credit union in Minnesota and our 550 employees serve more than 200,000 members across 22 locations in Minnesota and Wisconsin. Our vision is to create exceptional financial experiences, and to do that we need our exceptional people! Join our growing team and help us deliver on our mission to engage, educate and inspire our members to achieve lifelong financial well-being.

WHAT YOU’LL DO:
Ensure internal and external members’ Card Services questions, concerns and/or requests are answered and/or solved utilizing strong service skills while being completed in a timely and accurate manner. Identify and assess fraud risks in the card portfolio and take the appropriate actions to mitigate potential losses. Monitor, maintain and administer the chargeback rights and disputes for all card programs. Process all bond claims associated with card accounts. Facilitate the timely execution of chargeback administration functions, which includes but is not limited to: preparing and sending required documentation, analyzing rights and assisting member through process. Contribute and collaborate to assist in implementing strategies and efficiencies to support the Card Services program with process improvements, goals and initiatives. 

WHAT YOU’LL BRING:
Availability to work 40 hours per week between the hours of Monday through Friday 8:30am – 5:00pm  at our Burnsville Administrative Office; non-exempt.

In addition:

• High School diploma or equivalent.
• 2 years of previous experience in card operations; knowledge of card fraud management, preferred.
• Excellent customer service skills.
• Good verbal and written communication skills.
• Math aptitude and keyboarding skills.
• Ability to work independently while displaying initiative and decision-making skills.
• Strong organizational and prioritization skills.
• Ability to work as a team player being flexible, dependable and adaptable to change.
• Maintain a high level of professionalism while working under pressure.
• Strong attention to detail.
• Previous PC experience to include Microsoft Office, Internet and e-mail equivalents.
• Compliance with the Bank Secrecy Act and all its provisions.
• Ability to pass a pre-employment drug test and various background checks.
• Regular and reliable attendance at the workplace.

WHAT WE OFFER:

• Competitive pay and incentive programs for all positions.
• Health insurance with the ability to choose which plan option is best for you – a Traditional Health Plan or Health Savings Plan.
• Affordable dental and vision insurance coverage.
• Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees – and, the longer your tenure, the more PTO you’ll have to enjoy.
• 10 paid holidays each year.
• Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.
• 401(k) with 50% employer match on the first 6% you contribute – plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.
• Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
• Employer-paid Short Term and Long Term Disability benefits.
• Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents. 
• Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees). 
• Career development opportunities – including our STEP job shadow program, TruStone Academy certification courses, and more.
• Special employee discounts when you join TruStone Financial as a credit union member.
• Employee activities, events, discounts, and many other great benefits and perks!

TruStone Financial Credit Union is an Affirmative Action and Equal Opportunity Employer of Protected Veterans, Individuals with Disabilities and all Protected Classes.