Project Lead/Program Lead

You will be working in a fast-paced environment where every day brings unique new challenges and new

opportunities. You should have excellent business and communication skills and be able to work with senior

management globally, site peers and global business stakeholders.

This individual must be eager to dive deep into processes and have a proven record of delivering process

efficiency results. The preferred candidate will have outstanding project planning skills, problem solving skills,

process and system knowledge, and customer service passion.

• Develop, evaluate, and enhance business tools by performing ongoing trend analysis, detecting inefficiencies, creating impactful project plans, regularly meeting with Partner Operations Leads, consulting with a wider global team and owning project lifecycle for individual/team assignments –including scope, schedule, requirements, etc.
• Lead daily execution of business solutions by collaborating with key stakeholders, conducting root cause/impact analysis, designing and delivering process solutions, documenting business continuity, and influencing technology solutions through effective business justification
• Drive Ops effectiveness by aligning with global & partner teams, evaluating resources/responsibilities, identifying risk factors and creating plans with key deliverables.
• Manage partners on daily basis to meet strict SLA/Metric
• Regular communication and engagement with senior management, support teams. Cross-team coordination, project management and executive level presentation skills will be key to success.
• The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.
• Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills. This role blends operations, program management and global operation strategy.

• Relevant experience in leading an operational organization in a global environment.
• Excellent written and verbal communication skills both remotely and face to face.
• Proven evidence of success in operational management, operational enhancement and operational change.
• Proven experience of managing and developing two levels of management and their direct reports.
• Proven coaching and leadership skills including evidence of successful succession planning models.
• A proven track record of implementing, delivering large projects and communicating effectively at Director Level.
• Ability to manage partners in multiple countries

• Degree /Master’s Degree (Math, statistics, Engineering, Science, Business) from an accredited university with 2-5 Years of similar experience.
• Strong attention to detail and excellent written and oral communication skills required.
• Ability to organize and manage multiple tasks simultaneously.
• Field Experience desirable but not essential.
• Experience working in Global team environment with multiple time zones.
• Six Sigma Black belt, PMP or similar certification desirable.
• Ability to handle changing priorities and use good judgment when working in stressful situations.
• Decisive, confident, and experience with influencing others.

We would be happy to get to know you and your skills better and see how we can support each other's growth.

Please apply and let's meet!