What are the responsibilities and job description for the Level I Help Desk Analyst position at TSP?
Are you considering a career change with the opportunity to work for a company that cares for you? This is it — join our team today as a Level I Help Desk Analyst. At TSP, we have a proven track record of excellence that in large part is due to a unique perspective.
Both in life and in business, we believe you get back what you give. So, we pledge to take care of and invest in our people and in the communities where we live, work and play. TSP’s recognition, philanthropic and training programs as well as our comprehensive benefits plan are just a few ways that we accomplish this.
Level I Help Desk Analysts coordinate, diagnose, and troubleshoot incoming employee calls and emails. They provide support services with technical problems and information technology issues involving desktop, laptop, or network services from local and remote personnel.
As a Level I Help Desk Analyst, you can expect to have these responsibilities:
- Provide timely resolution of technical problems or escalation on behalf of the customer and ensure their satisfaction
- Provide case status updates to management and end-users
- Supports and maintains effective relationships with users
To be successful, you’ll need experience such as:
- 1-2 years of related work experience, AA degree, or technical training preferred or equivalent combination of education and experience
- Previous service desk or call center experience
- Knowledge of Windows 7 and Windows 10 operating systems
- Familiarity with remote desktop tools
- Focus on providing exceptional customer service
- Great communication skills
- Strong technical aptitude
- A Certified - preferred
Additional information about this Level I Help Desk Analyst role:
- Candidates must be authorized to work in the United States
- Selected candidate must be fully vaccinated against COVID-19 prior to start or receive an approved exemption
- Clear criminal background and drug screen is required prior to start
We Are TSP
TSP is an award-winning and customer-endorsed technology solutions company. Throughout the United States and Canada, we create custom, flexible and flawlessly executed IT solutions that amplify our customers’ team and simplify their service.
From workforce recruiting and staffing to network, server and storage maintenance, we create an entirely positive, above and beyond service experience. We don’t manufacture devices or sell software. Our product is our people — dedicated and talented individuals focused on our customers’ long-term success above TSP’s short-term gain.
We are an equal opportunity employer and welcome applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Job Type: Contract
