PBE Mentor

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

Essential Functions

• Employee will demonstrate TSTC Core values of Excellence, Accountability, Service and Integrity with internal and external stakeholders, customers, students and members of the community.

This position will work directly with students and faculty in analyzing student success. Through the use of case management practices, this position will also provide course level support including, but not limited to:

• Support students through day-to-day questions in regard to TSTC processes and course requirements.
• Provide student counseling based on grade/attendance results.
• Working in a team environment, will notify Enrollment Coaches and Faculty when success anomalies are identified.
• Fostering a Culture of Caring, assesses student barriers and helps identify and provide resources that promote student success.
• Using a holistic approach, will identify and develop student unique educational plans based on evaluation of success metrics.
• Working in multiple systems to gather student data, will evaluate student success as it pertains to enrollment, grades, attendance, retention, placement and graduation.
• If needed, will coordinate a student return plan including ongoing contact to assure the student finishes their degree.

This position will foster communication. Types of duties include but are not limited to:

• Respond in a timely manner to all student inquiries received via email, text and phone systems;
• Collaborate with faculty and staff to respond to general student inquiries through a variety of communication methods, including in-person inquiry, telephone, email contacts and other communication modalities.
• Communicate to students in a clear and concise manner, update comments and document all conversations in the appropriate area using assigned customer relationship management tools.
• Documents all relevant information for student success
• Other duties as assigned

Education/Experience/Knowledge/Skills

• Minimum high school diploma with exceptional background. Associates degree or higher in the appropriate field from an accredited college or university preferred
• Minimum one year customer service experience. Experience in sales, recruiting, admissions, records, financial aid, outreach or a related field preferred
• Thorough knowledge of college policies, procedures, and requirements. Skills in judgment and decision-making, problem solving.
• Ability to multitask.
• Abilities in problem identification, reasoning, ability to develop original ideas to solve problems.
• Knowledge of the applicable federal and state regulations governing areas related to the responsibilities of the position including the Federal Educational Rights and Privacy Act (FERPA) and ability to maintain strict confidentiality at all times.
• Ability to relate to individuals and groups of students using communication, counseling, and problem-solving skills.
• Skill in working independently and following through on assignments with minimal direction.
• Demonstrated ability to work effectively in a service environment that is subject to frequent interruptions and skill in setting priorities that accurately reflect the relative importance of job responsibilities.
• Demonstrated computer proficiency using Microsoft Office (Word, Excel, etc.) or equivalent software, the internet, email messaging, and web-based software applications and experience using on-line student information systems. Advanced computer knowledge with the ability to understand and learn new on-line programs.
• Ability to effectively, professionally, and tactfully interact and communicate, both orally and in writing with students, faculty, staff, and visitors. Skill in independently composing letters, memos, reports, and written communication materials using correct spelling, grammar, punctuation, composition, text editing, and proofreading skills.
• Skill in accurate record keeping with strict attention to detail. Skill in organizing tasks, documents and materials with efficiency and accuracy.
• Must possess a valid Texas Driver's license and be insurable by the State of Texas.
• Appropriate background check.
• This position will require a 5% or greater out-of-town travel that could extend overnight(s).
• This position may occasionally require 10% or more availability to work beyond regular hours of operation and/or weekends.
• Security sensitive position
• This job description covers a position in which the percentage of time spent on the essential functions will vary based on the workload and will ultimately be determined by the supervisor

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.