What are the responsibilities and job description for the Host/Takeout position at Tsunami Restaurant & Sushi Bar?
JOB OVERVIEW
A Host/Hostess presents a positive first impression of theestablishment’s friendliness, excellent service and high standards. TheHost/Hostess also greet Guests upon arrival, inform Guests of their wait time,monitor a waiting list, enter Guest names into the computer system, show Gueststo their table and bid Guests farewell as they leave.
As a member of an energetic team, the Host/Hostess will answer the phones and fill take-out orders when needed.
ACCOUNTABILITIES
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Use visual cues to seat Guests in either the bar or dining area depending on their preference
- Inform Guest of who will be serving them to ensure a smooth handoff to the service staff
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Tend to special Guest needs and requests
- Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
- Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
- Help dining room staff by setting and clearing tables; replenishing water; serving beverages
- Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
- Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for Take-out orders
- Contribute to team effort by accomplishing related results as needed
JOBREQUIREMENTS
- Must be able to read menus
- Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
- Must be able to clearly communicate Guests’ needs to servers, bussers, managers, etc.
- Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
- Must be able to walk and stand during entire shift
- Must be able to reach, bend, stoop and wipe
- Must be able to articulate clear greetings and farewells to Guests
· Must be able to understand requests forassistance
BEHAVIOURAL COMPETENCIES
· CustomerService
· People Skills
· Professionalism
· High Energy
· Multitask
· Thoroughness
· Planning
· Basic Math
· Teamwork
· Attention toDetail
· VerbalCommunication
· Organized
· Flexible
Positionalexpectations
- Must be able to carry trays or supplies (10-30 lbs.)
- Must have a desire to help out where needed and work as part of a team
- Passion for providing extraordinary service
- The ability to thrive in a fast-paced environment
- An appetite for learning (and great food)
- Flexibility to work a variety of shifts
- Must be upbeat, outgoing and positive
- Must be able to assist Guests and possess great Guest relations skills
- Ability to work positively in a fast-paced environment
- Ability to stand/walk and stay focused and alert for extended periods of time
- Ability to work effectively within a team
- Ability to effectively communicate on the telephone.
Job Types: Full-time, Part-time
Pay: $14.00 - $17.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Physical setting:
- Upscale casual restaurant
Shift:
- Day shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
Application Question(s):
- What is a good phone number?
- Available work hours?
- what traits make you a good employee?
- Do you have a secondary store you would be interested working in?
Experience:
- Host/Hostess Experience: 1 year (Preferred)
Work Location: In person
Salary : $14 - $17