Vice President of Operations

Job: Vice President of Operations

Job Type: Direct Hire

Location: Los Angeles County, Walnut, CA

Salary Range: $150k-$175k

Required Skill: Bilingual English/Mandarin (must)

Job Summary: The Vice President of Operations for the NVOCC is a key leadership role responsible for planning, organizing, and overseeing the operational activities of the company. The role encompasses various aspects of the NVOCC's operations, including freight management, customer service, compliance, and team leadership.

Job Description:

Operational Oversight:

· Develop and execute strategies to ensure the efficient and cost-effective movement of cargo.

· Monitor and optimize all operational processes, from cargo booking to final delivery.

· Continuously improve operational efficiency and quality to meet or exceed customer expectations.

Team Leadership:

· Recruit, train, and manage a high-performing operations team.

· Provide leadership, direction, and mentoring to department managers and staff.

· Foster a collaborative and results-driven work environment.

Customer Service:

· Ensure exceptional customer service by maintaining strong client relationships.

· Address customer inquiries and issues promptly and professionally.

· Implement processes to enhance customer satisfaction and loyalty.

Compliance and Regulatory Affairs:

· Ensure the company complies with all relevant industry regulations and standards.

· Stay up-to-date with changes in international shipping regulations and implement necessary adjustments.

· Manage compliance-related documentation and reporting.

Cost Control and Budgeting:

· Develop and manage the department's annual budget.

· Identify cost-saving opportunities and strategies to optimize operational expenses.

· Monitor and report on financial performance against budget.

Technology and Innovation:

· Stay current with industry technology trends and implement appropriate systems and tools to enhance operational efficiency.

· Encourage innovation and process improvements within the operations department.

Risk Management:

· Identify and mitigate operational risks and challenges.

· Develop contingency plans for unexpected disruptions in the supply chain.

List is not meant to be all encompassing of duties to be performed on the job.

Qualifications:

• Bachelor's degree in a relevant field (e.g., logistics, business, supply chain management); a master's degree is a plus.
• Proven experience in senior leadership roles within the NVOCC or logistics industry.
• Strong knowledge of international shipping and supply chain operations.
• Excellent communication and leadership skills.
• Familiarity with industry-specific software and technology solutions.
• Demonstrated ability to make strategic decisions and solve complex problems.
• Understanding of regulatory compliance and industry standardsFinancial acumen and budget management experience

Job Type: Full-time

Pay: Up to $175,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person