User Services Analyst II
Job Posting for User Services Analyst II at Tulane University
The User Services Analyst II provides prompt, courteous, and helpful user support to the Tulane University community. The User Services Analyst II executes their responsibilities by providing comprehensive on-site support, concise and relevant phone help, efficient remote desktop interface, and/or second level Windows or Mac support. The User Services Analyst II contributes to the comprehensive tracking and reporting on problems trends while inputting into the creation of support systems. The USA II collaborates with other IT analysts an IT staff to implement services, deliver user education resources, and identify appropriate technology solutions. The User Services Analyst II must possess the strong technology, leadership, and communication skills required to assist the Associate Director of Technical Support and Assistant VP of Enterprise Services in meeting the core goals of customer service and technical support.
Required Knowledge, Skills, and Abilities
- Excellent written and verbal communications skills with ability to communicate verbally and in writing with both non-technical end-users and technical staff required.
- Ability to work both independently and as part of a professional decision-making team.
- Basic understanding and demonstrated experience using configuration, encryption, and deployment tools such as Microsoft System Center Configuration Manager (SCCM), Azure Active Directory, Intune, and Endpoint Management tools.
- Basic understanding of computer networks, Active Directory, and basic security principles.
- Ability to learn new technologies, techniques and solve problems quickly and efficiently.
- Commitment to customer service.
- Ability to troubleshoot desktop issues remotely or in-person.
- Ability to prioritize and complete multiple time sensitive tasks to completion.
- Basic knowledge of scripting tools such as PowerShell
- Must be in the New Orleans area
- Be available to participate in an on-call rotation
Required Education and/or Experience
- 2 years’ experience working in a Windows and Macintosh operating system desktop software and support environment.
- 1 year of Configuration Management and deployment at scale
Preferred Qualifications
- Macintosh configuration deployments tools and best practices
- Experience with incident management tools such as Service Now
- A
- Network
Salary.com Estimation for User Services Analyst II in Orleans, LA
$43,448 to $60,763
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Job openings at Tulane University
Tulane University
New Orleans, LA
Full Time
Tulane University
Orleans, LA
Full Time
Tulane University
Orleans, LA
Full Time
Tulane University
Orleans, LA
Full Time
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