Personal Computer Support Tech

Tunista Logistics Solutions LLC Regular PRIMARY FUNCTION The Personal Computer Support Tech provides support to distributed PC/networking environments including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations. The PCST performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, and load shrink-wrap programs and other application software programs. The PCST also troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. ESSENTIAL FUNCTIONS Typically fulfills all of the following duties within the Base Supply contract: AF Client Support Technician (CST), AF Information Technology Equipment Custodians (ITEC), Integrated Logistics System Supply (ILS-S) Information Owner (IO), and website content manager. Must have and maintain DOD 8570 Information Assurance Technician Level I (IAT I), IA baseline certification and relevant Computing Environment (CE) Certification within six months of new CE changes. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. KNOWLEDGE, SKILLS, & ABILITIES: · Familiarity with Air Force 33 series and DOD directives governing AF network operations. · Knowledge or experience regarding AF Active Directory, SharePoint administration, and Remedy Ticket processes. · Advanced computer troubleshooting and problem solving skills, as well as comprehensive working knowledge of Microsoft Server and Windows OS, MS SharePoint and Adobe Acrobat. · Significant experience in Air Force Systems Management or Network Support. · Ability to analyze and plan for organization’s IT requirements and implement strategies accordingly. Find solutions to IT related issues that help the organization operate more efficiently and effectively. Make recommendations to Program Manager and Government for upgrades and required changes. QUALIFICATIONS: · Must either have an Associate’s Degree or higher, or be a high school graduate with a minimum of two years of experience in the information technology computer support field. · Must have and maintain current CompTIA A or higher Certification in accordance with DOD 8570 policy. · Ability to communicate using the English language. · Must be able to pass a drug test and have, or be able to obtain a DoD National Agency Check Investigation (NACI) Secret Security Clearance. · Ability to safeguard all government property/facilities and provide adequate resource protection to prevent contamination, pilferage, sabotage and accidental damage, including controller used controlled forms. · Must not pose a potential threat to the health, safety, security and general well being or operational mission of the installation and its population. · Present a neat, clean and professional appearance at all times, unless precluded by assigned work. · Not an employee of the United States Government if employment will create a conflict of interest. Not an employee of the Department of the Air Force without approval IAW DoD 5500.7-R (Joint Ethics Regulation) or the Department of Defense if such employment would be contrary to policies contained in AFI64-106 (AF Industrial Labor Relations Activities). · Ability to take initiative and be tenacious in completing routine duties as well as resolving novel challenges; analyze, research, find and follow-through with solutions, and document key steps. · Experience as a self-starter who takes initiative in problem resolution, and follow-through for non-routine issues. · Strong knowledge and experience with Microsoft Windows and Microsoft Office Suite. PREFERENCE STATEMENT Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g). EEO STATEMENT Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits. REASONABLE ACCOMMODATION It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice. As a subsidiary of Calista Corp., Yulista is committed to being the best-equipped Alaska Native Corporation (ANC) in the world, performing rapid response aerospace and defense solutions for foreign and domestic customers. A trusted partner since 2002, Yulista has grown to become the preferred partner for mission-ready clients like the Department of Defense, the Armed Forces, and NASA. We offer innovative expertise that makes a difference every day and we do whatever it takes to leave no doubt with our customers, our Alaskan shareholders, and our Yulista team members. Our greatest assets are the men and women who give their all to make the impossible possible for our customers. At Yulista, we work together to create a dynamic and inspiring culture where all are welcome and every team member is celebrated. We are looking for individuals who are motivated to contribute to our mission and will add to our incredible culture.