Helpdesk Tech AND Asset Management

Position Title: Sr. Helpdesk Tech – IT Asset Management

Location: Onsite at 2401 Mill Road, Alexandria, VA 22314, 4100 Garden City Dy, Hyattsville, MD 20785, 300 7th St SW, Washington, DC 2002
Contract: Long TERM

Responsibilities

• Coordinate with Inventory Team to process orders and check for fulfilment.
• Coordinate Inventory Team for Endpoint deployments (Move, setup and install endpoints)
• Coordinate Inventory Team to receive shipments (Move and Stack)
• Collaborate with technical and support teams to improve deployment and support.
• Report to Inventory Team on deployment progress.
• CoordinateInventory Team in deployment activities regarding imaging, prepping, deploying, asset retrieval, data wiping, asset returns, etc.
• Workclosely with SCCM team to ensure that images are accurate and complete, including all software/configured properly, and signoff from department is obtained on image.
• Ensure deployment inventory is properly tracked and documented in ITAM (IT Asset Management System)
• Ensure team meets agreed upon SLA’s, productivity, quality, and customer service standards for deployment activities.
• CoordinateInventory Team to perform Quality Assurance
• Tests on imaged machines, to ensure end point devices are consistent with requirements.
• Participate in testing of end point software, hardware, and deployment processes.
• Provide support across all WMATA locations.
• Perform other duties related to role as requested.

Qualifications

• 2 years customer support experience
• Minimum 2years Inventory experience
• Familiarity with IT ticketing systems (Maximo, CA Service Desk)
• Experience with Windows 10
• Associate degree
• Ability to lift 50 lbs.
• Willingness to take ownership and be accountable where appropriate.

Strong technical background that will allow for an understanding of our infrastructure

Job Type: Contract

Pay: $33.00 - $38.00 per hour

Expected hours: 40 per week

Experience level:

• 8 years

Schedule:

• 8 hour shift

Education:

• Associate (Required)

Experience:

• Help desk: 5 years (Required)
• Windows 10: 2 years (Required)
• customer support: 2 years (Required)
• Inventory Management: 4 years (Required)
• IT ticketing systems: 3 years (Required)

Work Location: In person

Salary : $33 - $38