Outreach Worker

GENERAL PURPOSE

Provides outreach and engagement services to non-enrolled adults who are homeless and who meet the criteria for the Homeless Intervention Program’s target population.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Dedicates 30 hours per week to street and community outreach at homeless shelters, service agencies, the Loaves & Fishes complex, river areas, under bridges and overpasses and various other places where homeless individuals spend time.
• Reconnects with members who have lost contact with staff for 30 or more days.
• Provides follow-up and continued outreach to members who have voluntarily discharged from the program and who remain at risk.
• Maintains a continuous outreach caseload of 15 non-enrolled individuals.
• Maintains a continuous enrolled caseload of between 3-5 members as needed.
• Makes no less than 30 contacts per week (defined as a face-to-face meeting with an individual who is a focus of outreach services).
• In the absence of the Team Leader, provides leadership and direction for clients as assigned.
• Assists assigned clients to identify and progress toward achievement of their chosen goals.
• Advocates for and assists clients and their families in accessing and receiving mental health treatment, medical care, housing, food and clothing as indicated.
• Develops individual service plans for each client.
• Coaches clients in developing age-appropriate social skills, money management, personal hygiene, and job readiness.
• Interacts productively within the team in order to provide holistic case management services to an identified group of clients.
• Provides “on-the-spot” counseling that is both helpful to the clients and consistent with the philosophy of the program.
• Attends to the safety, health, and well-being of clients.
• Provides after hours, “on-call” coverage to program clients.
• Provides support to other staff members as needed.
• Enforces the policies and procedures of Turning Point Community Programs.
• Attends all team and agency staff meetings unless approval for non-attendance is secured by the Team Leader and the Program Director.
• Drives on company business and may transport members or other individuals who meet the criteria for the target population.

QUALIFICATIONS

MINIMUM:

Associates Degree in Social Work or related field and a minimum of six (6) years varied experience as a consumer of mental health services or as a provider of mental health services is desired.

OPTIMUM:

Bachelor’s degree in Social Work or related field and four years’ experience working with homeless individuals.

LICENSES; CERTIFICATES; SPECIAL REQUIREMENTS

• California driver’s license & current vehicle insurance/registration if driving; and,
• Reliable means of transportation capable of passing vehicle safety inspection if more than five years old excluding all modes of two-wheeled transport inclusive of bicycles, mopeds and motorcycles.

Schedule: Monday – Friday, 8:00 am - 4:30 pm

Interested? Join us at our open interviews on Wednesdays from 2-4PM,
located at 10850 Gold Center Drive, Suite 325, Rancho Cordova, CA 95670

Education

• Associates or better in Social Work or related field
• Bachelors or better in Social Work or related field

Skills

• Social Services - Providing Mental Health Sup

• Social Services - Adaptability
• Social Services - Counseling

Behaviors

• Functional Expert: Considered a thought leader on a subject

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization