Hotel Front Desk Supervisor

Passion for hospitality is what sets our team apart from any other property in the region. We offer unparalleled resort experiences that give our team the ability to learn from some of the most talented people in the industry, along with fostering your career into a promising future. As a Front Desk Supervisor, you’ll have exposure to all areas of hospitality by interacting with many departments on a daily basis and honing your skills.

What we value:

• Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• We offer support for a successful journey, including hands-on training and opportunities to advance your career.

Why choose Turning Stone Resort Casino?

• Paid time off
• Variety of schedules
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Your day-to-day as a Front Desk Supervisor with us:

• The Front Desk Supervisor ensures front desk Team Members maintain complete knowledge of and follow all company and departmental policies and procedures.
• Interacts with guests effectively answering questions, solving problems, and handling complaints.
• Has a close working relationship with all other hotel functions: PBX/Reservations, Housekeeping, and Guest Services, to ensure proper interaction of each area, lending itself to a complete guest package.

To be successful as a Front Desk Supervisor, you'll need:

• Must have at least a 2 year college degree.
• Must have experience in a leadership role.
• Hotel front desk experience required.
• Must have computer experience.
• Must possess excellent communication and leadership skills.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures.

Why You Will Appreciate Us:

We pride ourselves on offering an extensive array of benefits designed to enhance the well-being and professional development of our team members. These benefits include comprehensive medical, dental, and vision plans, providing you with peace of mind regarding your health. We support your financial future with a robust 401(k) plan and offer the security of life insurance coverage.

Our commitment to work-life balance and family support is demonstrated through our team member assistance programs. You'll also enjoy our paid time-off program, which includes paid holidays. At Turning Stone Enterprises, your wellness is a priority, and we offer various wellness programs to ensure you're at your best.

In addition, we understand the importance of career growth. Our career path planning and continuing education initiatives are tailored to assist team members in achieving their professional aspirations. Join us at Turning Stone Enterprises, where professionalism meets friendliness, and together, we'll embark on a journey of growth and success. We eagerly anticipate the opportunity to welcome you to our team.

#LI-DNI

Job Type: Full-time

Pay: From $42,120.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Nights as needed
• Night shift
• Overnight shift
• Rotating weekends
• Weekends as needed

Work setting:

• In-person
• Resort

Ability to Relocate:

• Verona, NY: Relocate before starting work (Required)

Work Location: In person