Player Services Supervisor

The Player Supervisor will effectively supervise employees, Rewards Card & Rewards Gallery areas while demonstrating a willingness to assist those employees at the Rewards Desk.

• Always reviews employee logbooks and communicates anything of importance to relief supervisor.
• Consistently takes the initiative to set up pre-shift “Team Talk” meetings and convey pertinent information to employees regarding policy or scheduling changes for the shifts daily events.
• Maintain employee files to ensure accuracy
• Consistently maintains professional rapport and confidentiality in communication with other departments as required by procedure (i.e. IT, Gaming Commission, Accounting, Security, Surveillance, Games, Nation Police, Payroll, and Marketing).
• Performs routine inspections to ensure proper working condition of equipment, conducts inventory, and orders adequate supplies when necessary to ensure shift efficiency.
• Maintains constant awareness of safety and accident prevention, ensuring employees are able to perform all job duties in the safest possible manner. Immediately notifies the security department if an accident does occur.
• Demonstrates an understanding of all administrative procedures (i.e. EO’s, call-ins, special requests, and performance appraisal input, etc.) and completes required paperwork in a timely and efficient manner.
• Effectively supervises employees, Rewards Card & Rewards Gallery areas while demonstrating a willingness to assist those employees as needed.
• Maintain working knowledge of computer systems, internal functions, controls, and software updates.
• Ensures procedures are followed for issuance of guest complimentaries (i.e. Showroom, hotel, restaurant, transportation, and table or machine play.
• Supervises the creation and maintenance of guest accounts, including redemption of T.S. Rewards points, coupons, and vouchers.
• Consistently ensures accountability for TS Rewards Card reconciliation of coupon inventory.
• Consistently evaluates coverage pertaining to scheduling and makes adjustments for early outs and call-ins.
• Demonstrates a willingness to train and develop employees ensuring that they thoroughly comprehend Player Services operating procedures, internal controls and compacts issues.
• Promptly responds to all E-Mails in a timely manner.

Minimum Qualifications:

• A High School Diploma or equivalent with relevant work experience required.
• College degree or some level of secondary education preferred.
• Above average verbal and written communication skills required.
• Basic math skills required.
• Computer skills with knowledge of Microsoft Office, WordPerfect and Excel.
• Must possess outstanding guest service skills. Previous supervisory experience preferred.
• Ability to organize/prioritize and complete multiple tasks simultaneously.
• Ability to make decisions in a stressful environment and to accommodate a flexible work schedule.

Job Type: Full-time

Pay: From $42,120.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Retirement plan
• Tuition reimbursement

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Verona, NY 13478: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location