Fyzical Front Desk

Position Summary: The Fyzical Front Desk is responsible for greeting patients as they check in and check out. They offer the patients friendly and prompt assistance while coordinating the patients’ care. Appointments are made for the patients and outstanding balances are collected.

Essential Functions:

To accomplish this job successfully, an individual must be able to perform each essential function satisfactorily.

· Greet patients and visitors in a personable and energetic manner upon entering the office.

· Check patients in and out for their appointment.

· Collect outstanding balances, coinsurances, deductibles, copays and self-pay balances that are owed at the time of service.

· Schedule patient Fyzical appointments within operational standards and documents appropriately.

· Accurately post payments and provide receipts to patients.

· Notify and promote the patient portal with the patients.

· Obtain insurance information and verify insurance.

· Reconcile individual daily receipts and money collected with end of day reports to confirm money balances.

· Answer Fyzical incoming calls.

· Document no shows in EMR.

· Maintain accuracy of patient demographics and insurance information by verifying this information at each patient encounter.

· Distribute delivery boxes to appropriate staff. Unpack Front desk boxes and distribute.

· Report broken equipment or unsafe building areas to the Practice Administrator.

· Obtains accurate and complete information for hospital consults and forwards to the appropriate Medical Assistant/Physician according practice protocols.

· Addresses patient portal tasks according to practice protocols.

· Maintains patient confidentiality.

· Answer the telephone in a warm, friendly manner.

· Ability to multi-task in a fast-paced work environment while reminding organized and professional.

· Perform all other duties as assigned.

Competencies:

· Accuracy— Ability to perform work accurately and thoroughly.

· Communication— Ability to communicate effectively verbally and in writing.

· Computer Skills—Proficient ability to use a computer and electronic medical record.

· Confidentiality—Maintain patient, team member, employer confidentiality. Comply with all HIPPA regulations.

· Customer Service Oriented— Friendly, cheerful, and helpful to patients and others. Ability to meet patients and others needs while following office policies and procedures.

· Detailed Oriented— Ability to pay attention to the minute details of a project or task.

· Flexibility— Ability to adapt easily to changing conditions and work responsibilities.

· Multitask— Ability to handle more than one task at one time.

· Positivity— Display a positive attitude and is a positive agent for change.

· Teamwork—Work as part of a team and collaborate with co-workers.

· Working under pressure— Ability to complete assigned tasks under stressful situations.

Education and Experience:

· High school education or GED equivalent.

· Minimum two years of medical office experience.

· Working knowledge of general office duties.

· Working knowledge of contracted insurance plans.

· Knowledge of various insurance plans/payers (HMO, PPO, Medicare, Medicaid) is required.

· Good verbal and written communication skills.

· Good telephone communication skills.

· Demonstrated ability to use a computer with Microsoft Word, Outlook and EMR software.

· Excellent customer service is required.

· Ability to maintain confidentiality and thorough knowledge of HIPPA policies and procedures.

· Ability to establish and maintain effective relationships with staff, patients, and families.

· Willingness to take responsibility for actions, act positively upon feedback from others.Front Desk Agent

Job Type: Full-time

Pay: $15.00 - $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• No nights
• No weekends

Ability to commute/relocate:

• Tuscaloosa, AL 35406: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $15 - $17