What are the responsibilities and job description for the Guest Room Attendant - Housekeeping position at Tuscany Suites and Casino?
We are looking for a Guest Room Attendants that will perform routine duties in cleaning and servicing of guest rooms and bathrooms under supervision of the housekeeping supervisor. Room Attendants promotes a positive image of the property to guest and must be pleasant, honest, and friendly and should be able to address guest requests and problems. Guest Room Attendant should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel’s procedures/standards.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Per brand standards, cleans assigned Guest rooms or suites, which includes making beds, vacuuming, dusting, arranging room furniture if required and cleaning bathroom(s), clean baseboards, remove scuff marks, clean mirrors, toilets, sinks, showers, tubs, and floors daily.
- Restock useable items in Guest rooms or suites (i.e., soap, towels, and paper items).
- Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs.
- Promptly handles Guest complaints or requests and refers to Supervisor if unable to handle.
- Ensures that all rooms or suites are secured upon leaving the Guest room or suite.
- Communicate clean status of each room upon completion.
- Handles chemicals and equipment as trained and according to label directions.
- Operate and maneuver housekeeping carts.
- Must be able to stand and or walk continuously for the duration of shift.
- Must be able to bend, lift, push, and carry up to 50lbs.
- All other duties as assigned.
EDUCATION & EXPERIENCE
High school diploma or GED required. No experience necessary, training will be provided. Basic English skills required. Fluency is not required but English must be at a level that allows the associate to greet our guests appropriately, receive direction, understand, and communicate about common requests and needs. Must be able to work in an environment with exposure to secondhand smoke and high noise levels. Working hours may include scheduled shifts Monday through Sunday. Normal work schedules may vary based on business needs. Position requires availability for evenings, weekends, holidays, and special events. Position may require overtime. All team members are subject to a 90-day probationary period.
EMPLOYEE BENEFITS INCLUDE
Health, Dental, Vision, Life Insurance, Wellness Program, PTO, Referral Program, Employee Discount, Meals, and More…
