What are the responsibilities and job description for the Onsite Support Representative (PT) position at TVR Communications?
Part-Time Onsite Support Representative, St. Francis Hospital and Glen Cove Hospital
pCare, headquartered in Lake Success, NY, is the award-winning, leading provider of interactive patient systems in the healthcare industry.
pCare, headquartered in Lake Success, NY, is the award-winning, leading provider of interactive patient systems in the healthcare industry.
We are currently seeking a customer service-focused candidate to join our team as a Part-Time Onsite Support Representative. The candidate will help support our television and telephone programs in the hospital by providing front-line service to patients and staff.
The successful candidate will:
- Provide support to our customers, who include patients and hospital staff, to ensure the services we provide in the hospital meet or exceed their expectations.
- Collaborate with other team members to troubleshoot and resolve any technical issues affecting services
- Familiarize customers with the use of our interactive system and its features
- Replace defective equipment as needed (tv, pillow speakers, phones)
- Be comfortable handling computer documentation including payment records
Skills/Qualifications:
- Exceptional customer service and communication skills
- Be self-motivated and able to work independently in a fast-paced environment
- Basic computer skills
- High school diploma or equivalent
- Customer service experience: 1 year (preferred)
Physical/Health Requirements:
- Must be able to lift 25lbs and climb a 6-foot ladder
- Must meet hospital requirements for immunizations and screenings
- Must be COVID-19 vaccinated
Locations and Shifts:
Location: Glen Cove Hospital: 101 St. Andrews Ln, Glen Cove, NY 11542
Shift: Fridays, Saturdays: 3 hours shift between 12:00 pm - 6:00 pm
Shift: Fridays, Saturdays: 3 hours shift between 12:00 pm - 6:00 pm
Location: St. Francis Hospital: 100 Port Washington Blvd, Roslyn, NY 11576
Shift: Tuesdays 10:00 am - 6:00 pm
Shift: Tuesdays 10:00 am - 6:00 pm
Pay rate: $15.00 p/h
*Joining bonus, can earn up to $1k!
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