Cashier

Criteria for Hiring

• Experience operating a cash register preferred;
• Customer service experienced preferred;
• Outgoing personality;
• Good communication skills (articulate and uses good grammar);
• Basic math skills in order to handle money;
• A team player;
• Moves quickly;
• Eager to work;
• Willing and able to learn;
• Able to meet the requirements of the job;
• Good common sense/judgement; and 
• Ability to multitask.

Job Description

The team members in this position form a big part of your customers’ impressions of your business.  It is of critical importance for you to properly hire, train and motivate your Cashiers.

The Cashiers’ duties include:

• Cleaning the front areas of the facility as described in “Chapter 13: Cleaning” in the Operations manual;
• Making chips, tacos, and salad shells;
• Assisting in washing dishes;
• Making back-ups for sour cream;
• Making tea;
• Cutting limes and lemons;
• Putting chips on trays;
• Selling beverages, cookies and Queso;
• Accurately operating the cash register and processing payments;
• Stocking paper goods and plastic goods;
• Cleaning and restocking the restrooms before opening, after lunch, and after the dinner rush;
• Taking out the front garbage;
• Watering and grooming plants;
• Tidying and cleaning the inside and outside of the entrance area;
• Tidying and cleaning the patio, if applicable;
• Answering the telephone and taking call-in orders;
• Cleaning baskets and tables;
• Being thoroughly familiar with all systems and procedures;
• Following all customer service guidelines;
• Promptly reporting any customer complaints to the Manager on duty;
• Generating additional sales whenever possible by suggesting additional menu items to the customer;
• Thanking each customer for his or her business;
• Upholding the image of Barberitos Southwestern Grille & Cantina at all times;
• Reporting to management when equipment needs service or inventory is low;
• Performing all Cashier Set Up and Break Down/Closing duties; and 
• Performing other duties as assigned.

Performance Standards

1. Perform job duties as described above.
2. Uniform Code: All Cashiers must wear the proper, clean uniform.
3. Good Personal Hygiene: All Cashiers must follow Barberitos Southwestern Grille & Cantina’s hygiene and handwashing policies.
4. Dependability: All Cashier must report for work as scheduled.  Tardiness cannot be tolerated, nor can habitual absenteeism or early departures.  Dependability is more than merely showing up for work on time.  Team members are relied upon to do their jobs properly.
5. Good Communication Skills: People have almost unlimited choices for places to eat.  In order to make them select your Barberitos Southwestern Grille & Cantina restaurant, your service must be superior.  Your Cashiers must be able to communicate effectively with your customers.  They must interact with customers, answer any questions about the menu, encourage additional sales and, in general, ensure that the customers are happy and that they return.

Cashiers must also show the proper levels of communication with their co-workers and supervisors.  Remind them frequently that they must relay any customer suggestions or complaints immediately.  They should also be taught to let management know promptly of any problems, complaints, messages, supply needs or malfunctioning equipment.

1. Self-Motivated: Cashier must be willing to do their jobs, without management constantly reminding them.  While management is responsible for the overall operations, the Cashier must hold up their end.
2. Positive Attitude: How many times have you sworn you would never again patronize a business because of indifferent service?  A positive attitude is what sets your Barberitos Southwestern Grille & Cantina restaurant above the rest.  Cashiers must be enthusiastic, warm and cheerful.
3. Product Knowledge: Each Cashier must be knowledgeable about the Barberitos Southwestern Grille & Cantina menu.
4. Accuracy: Cashier must properly ring up customers’ orders.  If a cash register is regularly over or short at the end of the shift, a team member is either undercharging your customers and losing your restaurant money or overcharging your customer.  Neither situation is acceptable.
5. Efficiency: The Cashier must be able to perform the job.  Speed of service is critical, particularly during lunch when customers have a limited amount of time to eat.
6. Honesty:  Barberitos requires the highest standards of honesty and ethics from each team member at each restaurant.
7. Cooperation: All team members must work together in a spirit of cooperation and teamwork.  Team members who refuse to cooperate with each other can disrupt the speed of service of your restaurant.
8. Willingness to Learn and to Follow Our System: Each Cashier must learn the proper procedures and follow them.  Also, from time to time, schedules, assignments and procedures will change.  The Cashier must be flexible enough to deal with such changes.